Lizette Chavez
UKIAH
Summary
Fast learning and dependable candidate successful at working in fast-paced settings while multitasking and maintaining a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Mendocino Community Health Clinic
01.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Update and enter patient information into chart in a timely manner.
- Open communication amongst the team and answer any questions as best as possible.
- Provide patients with necessary forms for visit.
- Schedule appointments following provider guidelines.
- Provide exceptional customer service to patients, answering questions and addressing concerns via phone and/or in person.
Office Assistant
Sanchez Gardening and Landscaping
10.2021 - 01.2023
- Notary Public
- Completed clerical tasks such as filing, copying, and distributing mail.
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Interacted with customers by phone, email, or in person to provide and receive information.
- Developed Correspondence letters, memos, and emails.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Executed record filing system to improve document organization and management.
Waitress
La Palapa Mexican Restaurant
06.2017 - 10.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business and reccommendations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
Redwood Academy Of Ukiah
Ukiah, CA06.2018
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Payment Collection
Clerical and Filing Support
Calm and Effective Under Pressure
Patient/Customer greeting
Healthcare industry understanding
Positive Attitude
Strong multitasking
Cash Handling
Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Mendocino Community Health Clinic
01.2023 - Current
Office Assistant
Sanchez Gardening and Landscaping
10.2021 - 01.2023
Waitress
La Palapa Mexican Restaurant
06.2017 - 10.2021
High School Diploma -
Redwood Academy Of Ukiah
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