Lizette Cruz
San Diego , CA,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Community Care Administration GS6
Veterans Affairs
03.2023 - Current
- Adhering to scheduling policies and procedures.
- Conducting special audits, studies, or surveys to develop procedures.
- Ensure appointments are made from the provider's order.
- Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
- Patient check-in process (in its entirety), including the printing of documentation needed for the appointment.
- Explaining the VHA mandate to collect insurance information for Veterans and their families.
- Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
- Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
- Utilizing reports to assist in the care delivery process.
- Resolving difficult problems and diffusing potential dissatisfaction with VA services.
- Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.
COVID-19 Screener Supervisor
Veteran Affairs Clinic
04.2022 - 03.2023
- Front desk - Greetings veteran patients, employees, and visitors
- Provide exceptional customer service, maintaining a positive and professional demeanor
- Medical emergency call number provided by the VA Medical Center
- Complete COVID-19 questionnaires to all veterans, patients, and employees entering the building
- Ensuring all are wearing masks or handing out masks if necessary
- Actively listened to veteran and their concern's
- Provides directions and information according to VA policies and procedures
- Notifying supervisor and VOP Police Officer's for any safety hazards and screening issue
- Worked with veterans to understand their needs and provide excellent service
- Adhered to social distancing protocols and wore mask or face shield
- Team huddles or meetings about updates with COVID-19 procedures
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Psych/Mental Health Care
County Of San Diego
12.2021 - 04.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Followed all hospital policies and procedures and complied with local, state and federal agency
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Patient-focused nurse who has supported critical care, pre-op, medical-surgical, and post-op cases in hospital and medical center environment
- Stabilized patients in emergency, difficult, or conflictive situations by utilizing clear communication skills and rapid-response problem solving abilities
- Demonstrated exceptional leadership skills in overseeing 3 medical receptionists
- Provided customized education to patients of diverse conditions and backgrounds
- Maintained exceptional quality standards throughout admission, assessment, treatment, and discharge phases
- Codes Green, Yellow
Certified Nursing Assistant
Alvarado Hospital
08.2020 - 08.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Supported needs of 5+ residents under long-term care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
Autistic Support
Better Solutions
08.2020 - 12.2020
- Work with military families from all branches
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Resident Manager
Veterans Village Of San Diego
03.2020 - 08.2020
- Social Interaction
- Cognitive Support
- Psycho-Emotional Care
- Warm Companionship
- Reading, Games & Activities
- On-Site & Off-Site Events
- Independent Living Facilitation
- Physical Care
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted property move-ins, move-outs and walk-through inspections.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers
- Elderly-veterans all branches
- Responds to all emergency or security issues that occur during a designated shift.
- Contacts emergency first responders or police when appropriate
- Maintains a written log of all activities for the entire facility.
- Records in written log events involving clients or visitors that are out of the ordinary.
Correctional Officer Sergeant
CACI
07.2019 - 03.2020
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Participated in development of correctional policies and procedures.
- Completed daily work report sheets and delegated tasks to employees.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Correctional Officer
CACI
11.2018 - 07.2019
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Completed intake paperwork, fingerprints and searches.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Provided assistance and guidance to inmates regarding daily activities.
Education
Nursing
San Diego Medical College
Chula Vista, CA09-2024
EMT
U.S College
Mission Valley ,CA10.2022
Certification - Corrections
Grossmont College
El Cajon, CA12.2018
Skills
- Report Preparation
- Care Plan Development
- HIPAA Guidelines
- Microsoft Office Proficiency
- Schedule Coordination
- Report Documentation
- Medical Terminology
- Referral Coordination
- Client Records Management
Languages
Spanish
Native or Bilingual
Timeline
Community Care Administration GS6
Veterans Affairs
03.2023 - Current
COVID-19 Screener Supervisor
Veteran Affairs Clinic
04.2022 - 03.2023
Psych/Mental Health Care
County Of San Diego
12.2021 - 04.2022
Certified Nursing Assistant
Alvarado Hospital
08.2020 - 08.2021
Autistic Support
Better Solutions
08.2020 - 12.2020
Resident Manager
Veterans Village Of San Diego
03.2020 - 08.2020
Correctional Officer Sergeant
CACI
07.2019 - 03.2020
Correctional Officer
CACI
11.2018 - 07.2019
Nursing
San Diego Medical College
EMT
U.S College
Certification - Corrections
Grossmont College
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