Lizette Farraj
Hollywood,FL
Summary
Dynamic and adaptable professional with a proven track record at FedEx Express, excelling in customer service and efficient time management. Demonstrates exceptional problem-solving abilities and attention to detail, enhancing company reputation through reliable service. Skilled in both team collaboration and independent work, achieving high levels of efficiency and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cleaner
Talkin' Tacos
11.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Clean warehouse
Host
Talkin' Tacos
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Courier / Swing Driver
Fedex Express
10.2018 - 02.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Contacted customers to confirm delivery details and locations.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Improved company reputation with consistent, reliable deliveries.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
Office Clerk / Data Entry
Panalpina Inc
07.2016 - 09.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Handled incoming business and client requests for information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
KK Nails
Nail Artist
04.2014 - 07.2016
- Always maintained a clean and sanitary work environment
- Scheduling and Handling client's appointments
- Sterilize equipment before use
- Maintained supply inventories and records of client services
- Perform natural nail care , manicures , pedicures, acrylics etc.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Pharmacy Technician
Pharm Script
08.2013 - 03.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than [2000] daily prescriptions in high-volume homecare pharmacy environment.
Education
License - Cosmetology
Paul Mitchelle The School
Miami 02-2015
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2012
Skills
- Cleaning and sanitizing
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Problem-solving
- Attention to detail
- Working independently
- Verbal communication
Certification
- OSHA Certified
Timeline
Cleaner
Talkin' Tacos
11.2024 - Current
Host
Talkin' Tacos
08.2024 - Current
Courier / Swing Driver
Fedex Express
10.2018 - 02.2022
Office Clerk / Data Entry
Panalpina Inc
07.2016 - 09.2018
KK Nails
Nail Artist
04.2014 - 07.2016
Pharmacy Technician
Pharm Script
08.2013 - 03.2014
- OSHA Certified
License - Cosmetology
Paul Mitchelle The School
High School Diploma -
Elizabeth High School
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