Summary
Overview
Work History
Education
Certification
Timeline
Generic

Lizette Francis

Miami,FL

Summary

Detail-oriented and collaborative server with 10 years of hospitality experience inclusive of server, reservations/reservations management, administrative assistant, and host. Friendly, warm, and upbeat with a passion for client satisfaction. Organized and flexible team-player with multitasking and planning abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Soho Beach House/ Miami Pool House
Miami, FL
12.2022 - Current
  • Transferred from NYC location to open new location- Miami Pool House
  • Ranged in different outlets from private events, Cecconi’s service, Beach/Pool service, room service, Ocho rooftop, and barista
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Maintained Soho House standards in terms of Guest and exclusive Member relations
  • Greeted and recalled Member/Guest names & preferences
  • Showcased and shared upselling techniques to enhance memorable experience
  • Monitored dining room for table maintenance cleanliness and proper set-up at all times
  • Provided proper wine/champagne bottle service
  • Worked weekly private member and corporate events at new location until officially open for everyday operation
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server

LPM (Le Petit Maison)
Miami, FL
07.2023 - 11.2023
  • Provided exceptional, fine-dining service of classic French-Mediterranean cuisine in daily, high volume environment
  • Attended bi-weekly wine/spirit training & passed menu knowledge quizzes
  • Set up dining room before every service with table cloths, cutlery, glassware, and fresh fruit
  • Collaborated with sommelier team for quality, personalized wine service
  • Cleared and reset large tables between every course
  • Maintained non-verbal cues with managers, fellow FOH staff, and kitchen team
  • Created unforgettable experiences for guests
  • Provided standard of service LPM is internationally recognized for
  • Cross-trained throughout all departments
  • Took orders from customers accurately and in a timely manner.

Server

Ludlow House (Soho House Co.)
New York, NY
07.2021 - 12.2022
  • Warmly greeted clubhouse guests while providing menus and information about daily specials
  • Smoothly maintained sections of 8-10 tables, up to 35 guests or more with frequent check-ins
  • Anticipated guests' needs, familiarized with guests’ names, likes/dislikes for a detailed touch
  • Suggested wine pairings; gave proper wine presentation and service
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Efficiently entered orders into POS, providing Chef with allergies, modifications, and requests
  • Multi-tasked and remained calm/courteous during high-volume, fast-paced services
  • Served large and private parties, inclusive of pre-fixe arrangements, special events, and buyouts
  • Cleared/reset tables; sidework including polishing, restocking, and running glassware through washer
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages

Server

RH Rooftop Restaurant
New York, NY
08.2018 - 08.2021
  • Opened property, beginning with training one month before first day of service (first Restoration Hardware property with F&B service)
  • Served all-day menu at indoor restaurant as well as outdoor rooftop terrace
  • Provided upscale wine service and presentation
  • Gained wider knowledge and understanding of wine/beer with quarterly classes
  • Checked on guests frequently/ table maintenance
  • Ran food, drinks, bussed tables whenever available
  • Maintained sense of urgency all shift long
  • Awareness of allergens and menu builds to ensure guests’ safety
  • Familiarized with Restoration Hardware’s history and other properties across the country
  • Coordinated with design specialists to maintain design integrity and create one-of-a-kind experiences for clients

Customer Service/Social Media Rep.

Glow Recipe
New York, NY
06.2020 - 06.2021
  • Customer service rep for international skincare, e-commerce brand Glow Recipe
  • Effectively managed a high volume of inbound and outbound customer messages via email, Facebook messenger/comments, and Instagram DMs/comments
  • Researched influencers and collaborated with them to create compelling stories around our products or services
  • Organized giveaways and contests to increase followers and engagement levels
  • Maintained relationships with key stakeholders including customers, partners, bloggers
  • Placed and coordinated orders for customers, PR/marketing, etc nationally and internationally
  • Answered an average of 150-200 emails per day in a timely manner
  • Addressed customer inquiries including pertinent information such as product information, tracking shipment updates, and routine recommendations
  • Handled a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently
  • Learned the ins and outs of each skincare product (including) ingredients and formulations
  • Alerted higher-ups to recurring questions, complaints, and comments from their online community

Server

Monty’s Sunset
Miami Beach, Florida
03.2017 - 07.2018
  • Acquired knowledge and familiarity with full-dinner menu & Liquors/Spirits
  • Attended Liquor Trainings, Responsible Vendor meetings, as well as TIPS certification
  • Mastered the appeasing of both tourist and local palates/preferences
  • Used Customer Service expertise to handle high-pressure and high-volume shifts/groups
  • Served private parties/large groups/ buyouts of the restaurant
  • Multi-task (i.e.: serve designated section, sidework, run drinks/food for fellow servers, pre-bus tables)
  • Suggested/upsold items as well suggestions for nightlife, & daytime Miami activities.

Dining Reservations Manager

Miami Beach Edition Hotel
Miami, Florida
03.2016 - 03.2017
  • Collaborated with Guest Relations, Reservations, and/or Kitchen pertaining to custom cake orders, birthday acknowledgments/surprises
  • Played the role of concierge, always offering dinner or daytime Miami activity suggestions
  • Managed reservations office/staff, with alternating host shifts twice a week
  • Sidework of General Manager/Dining Room Managers
  • All administrative tasks (i.e: Printing of Menus, Reports, REOs/BEOs, Pre-Fixe Arrangements, etc.)
  • Took reservations for 3 restaurants within Hotel, including several bar areas
  • Answered all incoming Customer Service questions/calls/emails regarding the entire hotel which includes: restaurants, bars, nightclub/bowling alley/ice skating rink, spa, pool access, etc
  • Worked closely with all Dining Room managers, F&B Director, and Chefs to ensure accuracy of reservations, menus, private event menus, and all other restaurant needs
  • Processed pre-pay arrangements, Credit Card Authorizations, Custom Cake Orders, etc
  • Researched guest names and affiliations
  • Update ALL Hotel Staff twice daily with reports containing cover counts, upcoming Events, and VIP guests.

Reservationist/Hostess

The NoMad [NoMad Hotel]
New York, NY
02.2015 - 02.2016
  • OpenTable expert
  • Worked in Reservations office 4-5 days a week, with alternating host shifts 1-2 times a week
  • Responsible for opening OpenTable books for breakfast, lunch, dinner, library lounge, and both bar spaces
  • Confirmation calls for all services daily
  • Processed Prepaid and gift card orders
  • Trained new employees on Reservation procedures & protocol
  • Researched guest names and professional affiliations
  • Answered all guest relation calls pertaining to NoMad restaurant, NoMad Bar, Library, and Elephant Bar
  • Worked closely with concierges on & off-site to ensure a flawless dining experience
  • Update Accounting & Kitchen staff on cover counts for all services/dining spaces, daily.

Reservationist

The Elm [The McCarren Hotel]
Brooklyn, NY
07.2013 - 02.2015
  • Responsible for securing reservations for restaurant & rooftop bar service, along with miscellaneous duties to ensure smooth sailing
  • Received requests by phone and email; booked reservations up to 30 days in advance
  • Confirmed reservations one or two days prior, depending on the cover count
  • Updated Managers, Kitchen, and PR with reservation reports for the evening of, every few hours
  • Frequent menu changes & reprints for breakfast, lunch, dinner, dessert, and room service menus
  • Sent out & processed credit card/prepay authorization and gift card transactions
  • Prepared hotel amenities such as red wine, champagne, or dessert with personalized salutations
  • Room service orders
  • Provided in-room dining, pool area, and a rooftop bar with updated menus and BEOs weekly.

Education

Bachelor of Arts - Mass Communication & Journalism

University of Arizona Global Campus
Virtual/Online
01.2020

Associate of Arts - Mass Communications

Brooklyn College, CUNY
Brooklyn, NY
09-2016

Certification

  • Responsible Vendors course
  • Food Handler Safety course

Timeline

Server

LPM (Le Petit Maison)
07.2023 - 11.2023

Server

Soho Beach House/ Miami Pool House
12.2022 - Current

Server

Ludlow House (Soho House Co.)
07.2021 - 12.2022

Customer Service/Social Media Rep.

Glow Recipe
06.2020 - 06.2021

Server

RH Rooftop Restaurant
08.2018 - 08.2021

Server

Monty’s Sunset
03.2017 - 07.2018

Dining Reservations Manager

Miami Beach Edition Hotel
03.2016 - 03.2017

Reservationist/Hostess

The NoMad [NoMad Hotel]
02.2015 - 02.2016

Reservationist

The Elm [The McCarren Hotel]
07.2013 - 02.2015

Bachelor of Arts - Mass Communication & Journalism

University of Arizona Global Campus

Associate of Arts - Mass Communications

Brooklyn College, CUNY

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