Lizette Garcia
Tampa,FL
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
29
29
years of professional experience
Work History
Care Coordinator II
Centene
03.2019 - Current
- Dual Role CMS Inbound and Outbound positions.
- Answered incoming phone calls and addressed questions from members and healthcare providers.
- Outbound quarterly calls for monitoring all T5, UTR and Declined members.
- Member Engagement into Case Management Services.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Omni PCP changes and material request.
- Special Project participation.
- Mentoring new employee's
Health Care Coordintor
Humana At Home 1, Inc.
01.2012 - 04.2017
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Personalized, one- on -one care plan
- Optimized medication management protocols through close collaboration with pharmacists, physicians, nurses, and other healthcare
- Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
- Self-care management coaching.
- Transition of Care Support.
- Screening for behavioral health resources
- Mentoring new employees and participating in special projects.
Business Adminstrator
Migdalia's ALF
01.1997 - 07.2007
- Oversee the day to day operation of the facility and ensure that all staff are providing the best patient service possible.
- Assist patients with ever day needs and any additional health care services they may require.
- Complete application process of government programs to further assist patients with financial needs.
- Supervise Personnel
- Medical billing
- Maintain financial records.
Education
Certificate - ALF Administrator
Sate of Florida Department Of Elder Affairs
Lakeland, FL10-1999
Certificate - General Clerk
Brewster Vocational Tech
Tampa, FL06-1985
High School Diploma -
Jefferson High School
Tampa, FL10-1983
Skills
- Spanish language skills
- Patient care coordination
- Office administration
- Healthcare management
- Patient information collection
- Assessing care quality
- Building Rapport and Credibility
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Time Management
- Teamwork and collaboration
Timeline
Care Coordinator II
Centene
03.2019 - Current
Health Care Coordintor
Humana At Home 1, Inc.
01.2012 - 04.2017
Business Adminstrator
Migdalia's ALF
01.1997 - 07.2007
Certificate - ALF Administrator
Sate of Florida Department Of Elder Affairs
Certificate - General Clerk
Brewster Vocational Tech
High School Diploma -
Jefferson High School