Summary
Overview
Work History
Education
Skills
Timeline
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Lizette Gerding

Lexington,KY

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.


Overview

4
4
years of professional experience

Work History

Chiropractic Office Assistant

Back Talk Chiropractic
05.2024 - Current


  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
  • Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
  • Enhanced patient experience by consistently maintaining a clean, welcoming environment within the clinic.
  • Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
  • Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Food Runner

Proud Mary BBQ
05.2024 - 10.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Ensured compliance with health and safety regulations during food handling and delivery.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Adapted to various dining settings and themes, providing versatile service to customers.

Summer Camp Assistant Counselor

Sayre School
05.2024 - 07.2024
  • Facilitated positive interaction among diverse campers by promoting inclusivity and understanding within the group dynamic.
  • Collaborated with other counselors to plan special events such as talent shows or theme days, creating memorable experiences for campers.
  • Provided supervision during field trips and off-site excursions, guaranteeing camper safety and enjoyment.
  • Promoted teamwork among campers through group activities designed to build camaraderie and cooperation skills.
  • Managed daily logistics, including activity set-up and clean-up, ensuring smooth operations at all times.
  • Maintained accurate records regarding camper attendance, medical information, and incident reports as needed.
  • Implemented conflict resolution strategies when necessary, fostering a harmonious atmosphere among camp participants.
  • Fostered strong relationships with campers and their families, promoting open communication and trust throughout the summer season.
  • Demonstrated adaptability by effectively handling unexpected challenges or changes within daily schedules while maintaining a professional demeanor at all times.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.


Server

Richmond Place - A Richmond Hill Community
05.2021 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Had experience in hosting/food running/bussing as well with this position.

Education

Bachelor of Science - Kinesiology

University of Kentucky
Lexington, KY
05-2027

Associate of Science - Physical Therapy Assistant

Maysville Community And Technical College
Lexington, KY
12-2025

Skills

  • Positive attitude
  • Attention to detail
  • Multitasking and organization
  • Cleaning and sanitizing
  • Computer skills
  • Phone and email etiquette
  • Payment collection and processing
  • Exceptional customer service
  • Memory retention
  • High volume dining
  • Service prioritization
  • Team collaboration

Timeline

Chiropractic Office Assistant

Back Talk Chiropractic
05.2024 - Current

Food Runner

Proud Mary BBQ
05.2024 - 10.2024

Summer Camp Assistant Counselor

Sayre School
05.2024 - 07.2024

Server

Richmond Place - A Richmond Hill Community
05.2021 - 05.2024

Bachelor of Science - Kinesiology

University of Kentucky

Associate of Science - Physical Therapy Assistant

Maysville Community And Technical College

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