Lizette Gonzalez
Los Angeles,CA
Summary
Capable, hardworking, and dependable expert administrative, customer service, and problem-solving abilities. Offer self-motivated nature and history of success multitasking in fast-paced environments. Quick learner with advanced Microsoft Office and Google Suite abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
PASADENA COSMETIC SURGERY
01.2021 - Current
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
ADMINISTRATIVE ASSISTANT
MANN EARLY CHILDHOOD CENTER
08.2016 - 07.2020
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Assisted with projects, organizing physical and digital files for proper tracking and required record keeping
- Stayed on top of updating databases and excel spreadsheets
- Organized and updated file systems, keeping records easily retrievable
- Managed all incoming and outgoing mail, packages and faxes
- Updated office files daily and kept records organized
- Verified level of supplies and requested new inventory to meet service levels
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Greeted everyone and asked open-ended questions to assess needs
- Answering and forwarding phone calls
- Coordinated master calendar, including scheduling appointments, meetings and events for staff
- Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments.
CASHIER
JINYA RAMEN EXPRESS
06.2016 - 12.2016
- Maintained accurate register totals by carefully counting and securing cash
- Kept all areas clean, organized and in line with company professional standards
- Collected take-out and delivery orders, inputting preferences and processing payments
- Prepared food ingredients and basic items such as pre-made salads and sides.
RECEPTIONIST
FAST WINDOWS AND MORE INC.
06.2015 - 02.2016
- Customer service
- Filing
- Use quick books
- Answered questions and take orders regarding windows
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
SANDWICH ARTIST
SUBWAY
05.2013 - 06.2015
- Use POS systems to accurately document orders and process payments
- Satisfied customers by preparing delicious sandwiches to match order specifications and quality standards
- Minimized cross-contamination risks by thoroughly cleaning and sanitizing work areas, kitchen tools, and dishes
- Maintained cleanliness and presentation of store front, promptly clearing clutter and restocking utensils and food items.
NON PROFIT SALES MARKETER
APPCO GROUP US
04.2014 - 07.2014
- Met existing customers to get sponsors for kids in third world countries
- Door to door.
Education
HIGH SCHOOL DIPLOMA -
SYNERGY QUANTUM ACADEMY
LOS ANGELES, CA05.2013
Skills
- Customer service
- Microsoft Office
- QuickBooks
- Administrative Experience
- Google Suite
- Adobe Photoshop
- Door-to-Door Experience
- Using basic scheduling and organizational skills in an office setting
- Entering data quickly and accurately
- Troubleshooting
Timeline
Receptionist
PASADENA COSMETIC SURGERY
01.2021 - Current
ADMINISTRATIVE ASSISTANT
MANN EARLY CHILDHOOD CENTER
08.2016 - 07.2020
CASHIER
JINYA RAMEN EXPRESS
06.2016 - 12.2016
RECEPTIONIST
FAST WINDOWS AND MORE INC.
06.2015 - 02.2016
NON PROFIT SALES MARKETER
APPCO GROUP US
04.2014 - 07.2014
SANDWICH ARTIST
SUBWAY
05.2013 - 06.2015
HIGH SCHOOL DIPLOMA -
SYNERGY QUANTUM ACADEMY