LIZETTE GUTIERREZ DEL TORO
Summary
Friendly and enthusiastic with 20 years of specialization in customer service . Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Strauch Companies / Thorntons
10.2022 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Cafeteria manager
Aspire Vincent Shalvey Academy
05.2016 - 06.2019
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Count money and make bank deposits
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Perform some food preparation, clearing tables, and serving food and drinks
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
Med-tech/Caregiver
Brookdale Lodi
10.2000 - 09.2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Order and dispense supplies
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Administered medications and performed basic and advanced patient assessments.
Noon Duty
Lodi Unified School District Sch
07.2005 - 01.2011
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Maintain a safe play environment
- Observe and monitor children's play activities
- Sanitize toys and play equipment
- Keep records on individual children, including daily observations and information about activities, meals
- Reduced incidents of bullying through proactive supervision, conflict resolution, and communication with school staff.
- Served as a positive role model for students by demonstrating professionalism, respect, and a commitment to their well-being in all interactions.
Crew member
Taco Bell
07.1999 - 07.2000
- Cashier
- Opening and closing Restaurant
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
GED -
Liberty High School
Lodi, CA05.2000
Skills
- Active Listening
- Time Management
- Customer satisfaction
- Active Learning
- Complex Problem Solving
- Food Production
- Customer service
- Cash handling
- POS system operation
- Merchandise restocking
- Attention to detail
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Strauch Companies / Thorntons
10.2022 - 11.2024
Cafeteria manager
Aspire Vincent Shalvey Academy
05.2016 - 06.2019
Noon Duty
Lodi Unified School District Sch
07.2005 - 01.2011
Med-tech/Caregiver
Brookdale Lodi
10.2000 - 09.2015
Crew member
Taco Bell
07.1999 - 07.2000
GED -
Liberty High School
Similar Profiles
Jonathan ShapiroJonathan Shapiro
Agency Producer at Jessica Strauch State FarmAgency Producer at Jessica Strauch State Farm
Ashley SomitschAshley Somitsch
Cashier, Customer Service at Strauch Management CompanyCashier, Customer Service at Strauch Management Company
Davida JonesDavida Jones
Store Manager at AMPM Arco Gas Station - Strauch Co.Store Manager at AMPM Arco Gas Station - Strauch Co.
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill
Caleb RudolphiCaleb Rudolphi
Customer Service Representative /Customer Service Cashier at Big R Farm and HomeCustomer Service Representative /Customer Service Cashier at Big R Farm and Home