Lizette Armilla
Conroe,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at La Palma Mexicana. Skilled in business administration and effective communication, achieved cost savings and fostered a culture of continuous learning. Excelled in cross-functional teamwork, driving significant improvements in financial and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Reliable and upbeat client advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Manager
La Palma Mexicana
02.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Assistant Manager
Title Max
12.2013 - 11.2014
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs to elevate service standards and knowledge.
Assistant Store Manager
Wet Seal Clothing Store
03.2013 - 12.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Diet Aide
Conroe Regional Medical Center
07.2011 - 12.2013
- Promoted healthy eating habits among patients with engaging educational materials and informative presentations.
- Managed inventory effectively by placing orders for supplies while staying within budgetary constraints set forth by management.
- Enhanced kitchen efficiency through the organization of food storage areas and proper labeling of ingredients.
- Addressed patient concerns promptly, ensuring satisfaction with their meals while remaining compliant with dietary restrictions.
- Ensured timely delivery of meals to patients, adhering to strict schedules for optimal nutrition intake.
- Verified prepared food met standards for quality and quantity before serving to customers.
Key Holder
Coach
09.2011 - 09.2012
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
Education
Associate of Science - Science
Lonestar College
Conroe, TX12.2024
High School Diploma -
Conroe High School
Conroe, TX05.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Sales Techniques
- Business Administration
- Product Management
- Customer Service
- Teamwork and Collaboration
- Effective Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
sign language
Full Professional
Timeline
Manager
La Palma Mexicana
02.2014 - Current
Assistant Manager
Title Max
12.2013 - 11.2014
Assistant Store Manager
Wet Seal Clothing Store
03.2013 - 12.2013
Key Holder
Coach
09.2011 - 09.2012
Diet Aide
Conroe Regional Medical Center
07.2011 - 12.2013
Associate of Science - Science
Lonestar College
High School Diploma -
Conroe High School
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