LIZETTE LOPEZ
OCALA,FL
Summary
Administrative Officer providing unrivaled leadership and forward-thinking optimization strategies for business operations and growth. Adept at delivering results-driven digital organization tactics to increase administrative productivity. Excels at simplifying complex procedures to take advantage of modern technology and liberate resources for business expansion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Chief Administrative Officer
Omega Behavior Analysis
02.2018 - Current
- Established detailed processes and procedures to satisfy regulatory compliance requirements and deal amicably with adverse client interactions
- Coordinated efforts to modernize daily information reporting and document storage to reduce physical waste and take advantage of cost-saving digital alternatives
- Drafted memos and notices for internal circulation
- Monitored company-wide inventory systems to coordinate ordering and distribution of supplies according to budget
- Trained office assistants in cross-functional tasks to increase overall workforce competency and coordination
- Worked closely with management to determine administrative budget and set actionable goals for staff productivity and business growth
- Maintained working knowledge of company policies and department activities to guide daily operations and implement process improvements
- Coordinated successful development and deployment of improved internal control systems
- Collaborated with board members, senior executives and industry partners to revitalize operations and achieve ambitious short- and long-term targets
- Supervised executive-level support staff and monitored workflow to maintain efficiency
- Stayed on top of industry trends and changes to support agile and responsive strategy
- Directed human resources operations to support top talent recruitment and retention.
- Exercised good judgment by employing contemporary management principles and supervisory practices.
- Cultivated company-wide culture of innovation and collaboration.
- Oversaw development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Customer Availability Process
Walmart
10.2010 - 02.2018
- Processed refunds up to specified dollar amounts according to strict company policy
- Organized and prioritized tasks depending on workload and customer queue
- Assisted with receiving product shipments, pricing items and recording products in databases
- Recommended items for sale to customers and suggested trade-up and companion items
- Inspected returned merchandise checking for quality and condition of products to determine return categories
- Followed security and safety return procedures for each product type
- Unpacked packages and assessed return paperwork for proper placement procedures
- Distributed returned items to appropriate locations depending on product value, condition and type of return
- Determined charges for services requested, collected deposits, or payments, and arranged for billing
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Served as friendly first point of contact for customer inquiries
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Provided key information to supervisors regarding customer issues or complaints
- Met and exceeded daily service quality and performance goals
- Kept updated on available products, services and promotions
- Used proven techniques to increase sales and promote high-value products
- Made informed decisions under stressful circumstances
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Maintained company processing standards across product lines.
- Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
Education
Bachelor of Science - Business Administration
Rasmussen University
OCALA, FLSkills
- Regulatory compliance
- Team oversight
- Customer service
- Relationship building
- Process improvement
- Strategic planning
- Organizational Leadership
- Oversee operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Chief Administrative Officer
Omega Behavior Analysis
02.2018 - Current
Customer Availability Process
Walmart
10.2010 - 02.2018
Bachelor of Science - Business Administration
Rasmussen University