Lizette Mary Ortiz
Gustine,CA
Summary
Dynamic professional with a proven track record in crisis support and resource management, honed at Community Solutions. Excelled in case management and community advocacy, demonstrating adaptability and effective communication. Skilled in English/Spanish fluency, ensuring comprehensive support for diverse clients. Achieved significant improvements in client well-being through strategic problem-solving and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advocate (Non-Fatal Strangulation)
Community Solutions
- Current
- Serves as primary contact for assigned clients and works directly with the Intimate Partner Abuse/Sexual Assault/Human Trafficking (IPA/SA/HT) team to implement, monitor and support safety, well-being, and autonomy of victims/survivors of abuse
- Conducts screening, intake and assessments as required
- Assesses clients' needs and goals to determine appropriate resources, including the referral to professional services without delay
- Provides crisis intervention, counseling, advocacy, case management, and referral services for assigned individuals and families
- Provides assistance with obtaining housing, developing life skills/income
- Provides guidance, extensive support, and resources to families who are currently dealing with homelessness, substance use, mental health, and gender-based violence issues
- Completes detailed program documents in accordance with agency, program, and regulatory requirements
- Maintains all charts within Agency and Solutions to Violence Division regulations
- Ensure strict adherence to confidentiality, HIPAA regulations, and personal boundaries
- Develops and maintains collaborative relationships with appropriate community organizations and system providers, based on client and program needs
- Attends and participates in Agency meetings and contributes to enhance program development
- Provided emotional support to clients during difficult times in their lives.
Small Business Owner
La Lucha Merchandise
03.2020 - 01.2023
- Social media managing
- Handling payment processing, U.S based shipping, and business account
- Creating and maintaining documents and spreadsheets to track business expenses and earnings
- Contacting business and venue owners for the purposes of vending opportunities
- Providing exceptional customer service
- Traveled exclusively throughout Bay Area for delivery of goods and products
- Researched proper hygienic product handling methods and adapted procedure during COVID-19 lockdown
Youth Outreach Coordinator/Family Advocate/ Program Coordinator
Community Agency for Resources, Advocacy, and Services
01.2017 - 03.2020
- Using the Child and Family Practice Model, helped bridge the cultural gap between social workers and Spanish speaking families referred from Emergency Response of the Santa Clara County Department of Family and Children's Services (DFCS)
- Provided support in the form of transportation and legal document assistance to families in need of additional resource
- Facilitated weekly youth group involving at-risk youth, using the Xinachtli curriculum
- Communicated with local school district and middle/high schools for the purposes of youth referrals and student/parent advocacy
- Attended community coalition meeting with the purpose of networking with other agencies
- Created and maintained files on each participant
Administrative Assistant
Armendariz Legal Document Services
06.2015 - 12.2017
- Greeting clients, answering and directing in-person inquiries
- Communicating with clients, associates, organization via telephone and email
- Systematic knowledge of databases and tracking systems
- Daily record keeping with electronic and hard copy filing of documents
- Create and organize information, and generate reference tools for easy use by the office
- Prepare and format reports
- Maintain and update databases and tracking systems
Education
Gavilan College
01.2022
El Portal Leadership Academy
01.2008
Skills
- Crisis support
- Resource management
- Active listening
- Organizational skills
- Effective communication
- Task prioritization
- Attention to detail
- English/Spanish fluency
- Problem-solving abilities
- Time management
- Effective multitasking
- Adaptability and flexibility
- Community advocacy
- Case management
- Written communication
References
References are available upon request.
Summaryofcertificationsqualifications
- Over seventeen years in customer service and cultural community work
- Over twelve years experience working with students and families within Santa Clara County
- CET Graduate
- Santa Clara County Cultural Broker Training
- National Compadres Network Xinachtli Facilitator Training
- Fantastic organizational skills and detail-oriented.
- Brilliant written and verbal communication skills.
- Proficient in Microsoft Office System, Microsoft Windows operating system.
- Bilingual in Spanish and English
- Mandated Reporter
Certification
- XInachtli Facilitator
- Non-Fatal Strangulation Course
- Mandated Reporter
Timeline
Small Business Owner
La Lucha Merchandise
03.2020 - 01.2023
Youth Outreach Coordinator/Family Advocate/ Program Coordinator
Community Agency for Resources, Advocacy, and Services
01.2017 - 03.2020
Administrative Assistant
Armendariz Legal Document Services
06.2015 - 12.2017
Advocate (Non-Fatal Strangulation)
Community Solutions
- Current
Gavilan College
El Portal Leadership Academy
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