Lizette Medina
Los Angeles,CA
Summary
Experienced Cabin Manager with proven track record of ensuring compliance with airline regulations and policies. Skilled in managing crews members, investigating incidents, and maintaining cleanliness standards. Demonstrated ability to prioritize workloads, motivate team members, and coordinate with other departments. Strong communication and problem solving skills, with a focus on providing excellent customer service.
Overview
15
15
years of professional experience
Work History
Cabin Manager
Menzies Aviation
Los Angeles, CA
02.2011 - Current
- Ensured compliance with airline regulations, policies and procedures at all times.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Monitored staff performance throughout the flight ensuring that all duties were performed according to company guidelines.
- Performed regular inspections of aircraft cabins before departure to guarantee cleanliness standards are met.
- Developed strong communication, problem solving and organizational skills through managing crew members in a fast-paced environment.
- Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize workloads.
- Managed inventory control for cabin supplies such as blankets, pillows, headsets.
- Utilized leadership skills to motivate team members and ensure efficient operations.
- Trained staff members
- Assigned duties to workers and scheduled shifts.
- Interviewed and hired applicants.
- Ensured safety and security of passengers and crew on board the aircraft.
Education
High School Diploma -
Maxine Waters Employment Preparation Center
Los Angeles, CA06-2006
Skills
- Staff Training and Development
- Delegation and Supervision
- Complaint Handling
- Scheduling and Rostering
- Flight safety knowledge
- Teamwork and Leadership
- Customer Service
- Multitasking
- Attention to detail
- Inventory control
- Excellent Communication
Timeline
Cabin Manager
Menzies Aviation
02.2011 - Current
High School Diploma -
Maxine Waters Employment Preparation Center