JOYCE NOBLE

Richmond,VA

Summary

Dynamic account management professional skilled in driving customer success through meticulous coordination of end-to-end processes. Expertise in translating customer requirements into actionable plans, collaborating with Production, Sales, and QA teams to ensure timely delivery. Advanced proficiency in CRM and ERP platforms enhances data accuracy and operational efficiency.

Overview

years of professional experience

Work History

Account Manager / Client Services

Oliver Inc.

10.2025 - Current

Manage end-to-end customer programs, from initial quoting and specification development through proofing, production coordination, delivery, and post-delivery support.
Build detailed customer specifications to ensure accurate estimates, job layouts, and production-ready work orders.
Serve as primary day-to-day customer contact, aligning project requirements and timelines with production schedules to ensure on-time delivery.
Partner with Sales, Production, Quality Assurance, and Operations to translate customer requirements into clear internal instructions and resolve gaps quickly.
Review technical product and service specifications to recommend appropriate solutions that meet performance, quality, and timing requirements.
Coordinate job-related communications including samples, estimates, revisions, and specifications across stakeholders.
Present proof and samples, secure customer approvals, and confirm delivery dates to reduce rework and scheduling risk.

Sales Support Specialist

InSource Software Solutions

Richmond, USA

11.2022 - 05.2025

Supported account executives and customers throughout sales cycle by developing quotes and providing technical product guidance.
Prepared detailed proposals for industrial automation solutions, including Aveva/Wonderware software like InTouch HMI and System Platform.
Translated customer business requirements into technical solutions, facilitating SCADA and MES discussions.
Coordinated communication among customers, vendors, and internal technical teams to ensure alignment.
Maintained accurate CRM and NetSuite records to support ordering, renewals, shipping, and pipeline reporting.
Collaborated with vendors such as Dell ACP and Advantech to create cost-effective integrated solutions.
Utilized Quosal and Microsoft Office tools to manage opportunities and ensure data accuracy.
Mentored team members while sharing product knowledge and best practices.

Customer Service Lead

San-J International

Henrico, USA

01.2017 - 12.2022

Coached customer service team to enhance operational efficiency and service quality.
Managed customer communications throughout full order lifecycle, coordinating with brokers and freight carriers.
Collaborated with inventory, sales, and operations teams to ensure accurate order processing.
Monitored compliance with company policies and procedures to maintain operational integrity.

Customer Satisfaction Manager

Acme Paper & Supply Co., Inc.

Richmond, USA

01.2007 - 12.2017

Managed customer account communications regarding pricing, availability, delivery, and order status.
Created quotes and facilitated reporting for outside sales representatives and customer correspondence.
Coordinated with purchasing and supply planning to align inventory with customer demand.
Oversaw order fulfillment, shipping documentation, and direct-to-customer deliveries.

Transportation Coordinator / Customer Service Lead

Meridian IQ (formerly USF Logistics)

Colonial Heights, USA

01.2001 - 12.2007

Coordinated inbound and outbound truckload and LTL freight for Sara Lee Coffee and Tea brands, ensuring timely deliveries and optimizing logistics.
Managed order entry, routing, tendering, scheduling, and warehouse coordination to streamline operations and enhance service delivery.
Supervised five customer service representatives, fostering a collaborative environment to improve response times and customer satisfaction.
Prepared bills of lading and customs documentation.
Performed freight tracking, OS&D reconciliation, and inventory control.
Colonial Heights, VA

Skills

Client service management
Customer relationship management
CRM software management
Quote and estimate development
Technical sales support
Production coordination and order fulfillment
Issue resolution and workflow tracking

Cross-functional collaboration
Inventory and billing support
Process improvement
Microsoft Office Suite proficiency
NetSuite, SAP, and JD Edwards expertise
AS400 and Syspro knowledge
Quosal and Roadnet experience

Earlier Experience

Intake Examiner, The Hartford Insurance Group
Customer Service Supervisor / Representative, OfficeMax
Customer Service Representative, Continental Cablevision

Timeline