Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizette M Gomez

Rio Grande City

Summary

Experienced customer service representative seeking position at a top regional bank. Exceptional interpersonal skills for providing excellent customer service. Strong problem-solving abilities and proven track record in customer service. Ready to make significant impact and advance career in banking sector.

Overview

4
4
years of professional experience

Work History

Technician

Rio Grande City Grulla ISD
09.2024 - 05.2025
  • I am responsible for the maintenance and repair of tech. equipment such as routers installing wellfunctioning networks, setting up hardware and installing and configuring software and drivers.

Customer Care Representative

Maximus
09.2022 - 10.2023
  • As a CSR, I would act as a liaison, provide services and information, answer questions, and resolve any emerging problems that our customer accounts would face with accuracy and efficiency.

911 Dispatcher

MTS
04.2021 - 09.2022
  • As a dispatcher, I would receive incoming calls and gather essential information from callers about the nature of the emergency, location, and other relevant details.
  • I would evaluate the urgency of a situation and determine the appropriate response. I would dispatch medical services to the scene of emergencies, ensuring the right resources were sent promptly.
  • While maintaining communications with first responders and victims, I would relay critical information and updates during emergencies to ensure effective response.
  • Record details of each call, including time, nature of emergency, and actions taken, which are essential for future reference and investigations.
  • I often would handle multiple calls simultaneously, requiring strong multitasking skills and the ability to remain calm under pressure while adhering to protocols.

Education

Interdiciplanry studies -

South Texas College
07.2024

High School Diploma - undefined

RGCCISD
05.2011

Skills

  • Proficient in English
  • Proficient in Spanish
  • Experienced with Windows software
  • Strong customer service skills
  • Experienced in business operations management
  • Customer engagement skills
  • Cash handling expertise
  • Proficient in managing multiple tasks
  • Strong clerical proficiency
  • Proficient in task prioritization

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Technician

Rio Grande City Grulla ISD
09.2024 - 05.2025

Customer Care Representative

Maximus
09.2022 - 10.2023

911 Dispatcher

MTS
04.2021 - 09.2022

High School Diploma - undefined

RGCCISD

Interdiciplanry studies -

South Texas College

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