Lizette Michaels
Shelton,CT
Summary
Medical professional with solid track record in managing medical office environments and optimizing operational efficiency. Proven ability to streamline administrative processes and improve patient care. Known for collaborative leadership and adaptability in dynamic healthcare settings, ensuring consistent and reliable performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bubba's Bar and Grill
03.2020 - 05.2025
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
Prior Authorization Lead -Pain Management
Tidelands Health
10.2019 - 02.2021
- Facilitated timely referrals to specialists, optimizing patient access to appropriate care.
- Streamlined clinic operations by implementing effective scheduling and appointment systems.
- Demonstrated exceptional attention to detail while handling sensitive personal information, adhering to HIPAA guidelines and maintaining confidentiality.
- Developed strong relationships with healthcare providers through consistent professional communication, fostering trust and support between parties during the authorization process.
- Expedited urgent requests by prioritizing tasks effectively, ensuring efficient handling of time-sensitive cases.
- Ensured timely communication with healthcare providers, delivering prompt updates on the status of authorization requests.
Lead Registrar
Tidelands Health
10.2019 - 02.2021
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Completed clerical duties and tasks for clinic administration.
Front Desk Supervisor
Endocrine Associates, LLC
01.2016 - 05.2019
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
Education
No Degree - Certified Professional Coder (C.P.C.)
Housatonic Community College
Bridgeport, CT01-2018
GED -
Commonwealth of Pennsylvania
Penn, PA01-1994
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Microsoft office
- CPT knowledge
- ICD-10 knowledge
- HCPS knowledge
Timeline
Assistant Manager
Bubba's Bar and Grill
03.2020 - 05.2025
Prior Authorization Lead -Pain Management
Tidelands Health
10.2019 - 02.2021
Lead Registrar
Tidelands Health
10.2019 - 02.2021
Front Desk Supervisor
Endocrine Associates, LLC
01.2016 - 05.2019
No Degree - Certified Professional Coder (C.P.C.)
Housatonic Community College
GED -
Commonwealth of Pennsylvania
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