Lizette Monroy
Pomona,CA
Summary
From positive and friendly cashier / cook, to determined warehouse associate & quality assurance manager. With 7 years of experience as QA manager to 6 years of experience working in other fast-paced environments. Skilled at solving potential customer issues that arise without help from management. Stays on top of current expected demands, organized and dependable. Experienced at managing top priorities with a positive attitude. Willing to take on added responsibilities to meet team goals / business demands. Able to manage individual team members with constructive criticism and good judgement. Strong work ethics, always open to new work experiences, motivated to grow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
WaBa Grill
Glendora, CA
12.2018 - Current
- Operated cash register for cash and credit card transactions with accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Inbound Stower and Package Associate
Amazon
Rialto, CA
04.2021 - 04.2022
- Operated pallet jacks and material moving equipment to transport items.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health and environmental regulations as prescribed by law.
- Protected materials for transport by correctly packaging products in boxes and crates.
Cook
Giusseppe's Restaurant
Upland, CA
10.2016 - 12.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Quality Assurance Manager
L & H Molding & Engineering
Pomona, CA
04.2014 - 05.2021
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing customer concerns.
- Staff organization and suggested improvements to daily functionality.
- Specified quality requirements of raw materials with suppliers.
- Reported production malfunctions to managers and production supervisors.
- Collected production samples regularly and performed detailed quality inspections.
- Inspected products and worker progress throughout production.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Education
High School Diploma -
School of Extended Educational Options (SEEO)
Pomona, CA2012
Skills
- Inventory
- Management Consultation
- Teamwork and Collaboration
- Customer Service
- Employee Training and Supervision
- Bilingual
- Verbal and Written Communication
- Attention to Detail
- Fulfilling Orders
- Integrity and Dependability
- Multitasking
- Food Preparation
- Cash Register Operation
- Tagging and Labeling
- Employee Recruitment
- Confidential Records Managing
- Health and Safety Compliance
- Adaptability and Flexibility
Certification
- Sexual Harassment and Abusive Conduct Prevention
- Food Handler Basics Course
Timeline
Inbound Stower and Package Associate
Amazon
04.2021 - 04.2022
Cashier
WaBa Grill
12.2018 - Current
Cook
Giusseppe's Restaurant
10.2016 - 12.2018
Quality Assurance Manager
L & H Molding & Engineering
04.2014 - 05.2021
High School Diploma -
School of Extended Educational Options (SEEO)
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