Summary
Overview
Work History
Education
Skills
Languages
References
Languages
References
SUMMARYOFQUALIFICATIONS
Timeline
Generic

LIZETTE N. BUCKALOO

El Paso

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Diligent Provider Services Representative with a history of managing Strengths include clear communication, problem-solving skills, and knowledge of health insurance processes. Previous work has resulted in streamlined procedures for service providers, improved patient satisfaction rates, and strengthened relationships.

Overview

2026
2026
years of professional experience

Work History

Client Relationship Student loan

Edfinancial Services
El Paso
12.2024 - 05.2025
  • Assisted clients with understanding financial aid options and processes.
  • Maintained accurate records of student information and financial aid applications.
  • Communicated effectively with students to address inquiries and concerns.
  • Participated in training sessions to enhance knowledge of financial services.
  • Managed time effectively to balance academic, extracurricular, and personal responsibilities.
  • Managed inbound and outbound calls to collect payments on student loans.
  • Communicated with borrowers to negotiate repayment plans and settlements.
  • Reviewed account statuses and updated borrower information in the system.
  • Assisted customers in understanding loan terms and repayment options.
  • Documented interactions accurately within the collections database.
  • Adhered to compliance regulations while conducting collection activities.
  • Researched customer inquiries for repayment plans, balances due and other related questions.

Provider Services Representative

Cuidados caseros home health
El Paso
02.2014 - 11.2024
  • Performed complex nursing functions such as wound dressing changes, IV infusions, medication administration and patient education.
  • Ensured compliance with regulations set forth by state agencies governing home health care.
  • Evaluated patient progress towards goals established in their individual treatment plan.
  • Collaborated with a multidisciplinary team of physicians, nurses and therapists to ensure optimal care was provided to each patient.
  • Provided emotional support to patients experiencing pain or anxiety related to their condition.
  • Developed strategies for teaching patients self-care activities appropriate for their age, abilities and diagnosis.
  • Assisted in the development of individualized patient care plans based on assessments and evaluations.
  • Assisted with end-of-life planning discussions between patient and family members.

Department Supervisor

Lowes home improvement
El Paso
11.2022 - 10.2024
  • Coordinated daily activities to ensure timely completion of tasks within established deadlines.
  • Delivered excellent customer service, driving quality shopping experiences.
  • Evaluated employee performance regularly and provided constructive feedback for growth opportunities.
  • Handled escalated customer issues, driving customer satisfaction and repeat business.
  • Maintained knowledge of product ranges and services to improve customer experience.
  • Mentored staff on best practices for process improvement to optimize workflow efficiency.
  • Lead weekly team meetings to discuss upcoming tasks, review project status updates, and resolve any issues or concerns.
  • Implemented strategies for conflict resolution among team members.
  • Met or exceeded operating standards for brand consistency.
  • Collaborated with other departments across the organization to facilitate cross-functional projects.
  • Provided proactive leadership by motivating team members through positive reinforcement techniques.
  • Established performance metrics to track progress against organizational goals.
  • Managed all aspects of department operations, including scheduling, staffing, merchandising

Beauty Advisor

Ulta Beauty Inc.
El Paso
06.2015 - 10.2016
  • Assisted customers in selecting beauty products and services tailored to their needs.
  • Educated clients on product ingredients and application techniques for optimal results.
  • Maintained inventory levels by restocking shelves and organizing product displays effectively.
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Performed makeup demonstrations to showcase products and enhance customer engagement.
  • Attended training sessions to stay updated on the latest beauty trends and product knowledge.
  • Created a positive shopping experience for each customer through effective communication skills.

Hospitality & Service Coordinator/Club Janitor/Bartender/Waitress

Club Freelon
El Paso
07.2009 - 07.2010
  • Primarily responsible for the organization of Special Events held at Club Freelon to include the coordination and special arrangements for birthday parties, various celebrations, etc.; which involved being a hostess, occasional waitress, and cashier for these events
  • Responsible for weekly inventory of all club supplies to include the following: liquor, beer, soda, water, juices, paper goods, drink making and serving supplies, fruits, vegetables, and special event supplies
  • Making decisions as to the Point of Purchase for all supplies and the actual procurement of all supplies
  • Delivered supplies to the Club, unloaded and stocked all items in their correct area ready to be released to appropriate areas for weekend openings
  • Supervised 12-18 employees in their areas of responsibility by assigning duties, communicating goals, providing feedback and follow-up, monitoring and evaluating the employee’s performance, teaching and supporting company policies and procedures ensuring compliance and participating in hiring, coaching, teaching and evaluating of employees
  • Fulfilled hospitality/service coordinator requirements by greeting customers, leading waitress/bartending training, balancing customer traffic, conducting end of shift reconciliation of monies with bartenders/waitresses, maintaining building keys, coordinating bartender/waitress breaks, and assisting management with control of club activities as instructed and needed
  • Processed any merchandise returns, refunds, exchanges; made arrangements for any repairs to building, appliances, furniture or fixtures, being present while work was accomplished
  • Upon receipt of employee hours and wages, prepared payroll for all employees to Club Management’s specifications and delivered them to employees
  • Maintained club filing system for inventory, club receipts and employee records
  • Primary areas of responsibility complete inspection of all areas of building for needed repairs, broken or defective furniture, leaks in prep areas, lighting, unsanitary conditions in restrooms, made sure entire club flooring was in good condition, entry way free of obstructions and debris, made sure all exit lighting was working and exits were clear and accessible, and reporting to Operations Manager when repairs were needed
  • Sweeping, mopping, and waxing all floors, wiping down and sanitizing all tables and chairs, and countertops
  • Made sure tables and chairs were set up according to club layout specifications.

Receptionist, Dispatcher/Bookkeeper/Translator

Nuevo Rey Freight
El Paso
11.2008 - 02.2009
  • Primary responsibilities answering phones, taking messages, dispatching truckers by phone, (being bilingual) served as translator between the Owner of the business, truckers, clients, and brokers
  • Scheduled conferences between Owner and brokers or collection agencies
  • Set up the entire filing system for the company; accounts receivable, accounts payable, Broker information, Truck information, Employee Files, Payroll Files, etc
  • Interviewed, investigated and hired Truckers for long haul
  • Using the computer and phone, researched and mapped out all trucking pick-ups and deliveries for each trucker
  • On-call 24/7, in case of emergencies with trucks and employees or the Owner.

Waitress/Cook

Julia’s Italian Deli
El Paso
06.2006 - 08.2006
  • Primary responsibilities included helping to prepare soups, salads, and subs for catering and individual customers
  • Waitress to customers on site; taking orders and serving them in a sanitary, timely and appropriate manner
  • Responsible for daily sweeping, mopping, doing dishes, wiping down and sanitizing tables, chairs, and counters
  • Served as cashier for customers.

Tax Preparation Specialist

Alltel & Co. Accounting
El Paso
03.2006 - 05.2006
  • Primary responsibilities included preparing, revising, and finalizing payroll and income taxes for individuals and companies that were private clients of the accounting firm
  • Assisted office CPAs with payroll and income tax preparation for said clients
  • Delivered paperwork to be signed by clients to and from the residence or place of business.

Tax Preparation Specialist

Jackson Hewitt Tax Services
Temecula
01.2006 - 03.2006
  • Primary responsibilities included greeting individual customers, interviewing them to determine the type of tax preparation that had to be accomplished, in order for them to receive the maximum amount of refund allowed by law; or to ensure they didn’t have to pay more than necessary to the government
  • Using the Tax ProFiler Computer System, questioned and calculated taxes based on customer input and information provided
  • Discussed all payment and/or refund options open to the customer and did appropriate paperwork to support their decision
  • Answered any questions or concerns making sure customer understood the way his taxes were computed
  • Delivered final tax paperwork to customer upon receipt from main office
  • Other responsibilities also included answering switchboard calls, taking messages, and scheduled appointments for Tax Preparers, fielded any questions for potential customers, transferred calls to appropriate persons
  • Kept track of pending-refund customer files
  • Printed refund and loan checks for customers; verifying all customer information, and delivered to appropriate customer
  • Kept filing system for all customers’ tax files in order.

Customer Service Rep/Cashier

Payless Cleaners
El Paso
07.2005 - 12.2005
  • Primary responsibilities included but were not limited to receiving and tagging customer clothing for cleaning, inspecting clothing for damage and stains, taking orders for alterations and repairs of clothing, and bagging clothing for pick-up main cleaners
  • Delivering cleaned clothing to customer upon presentation of receipt, ensuring it was the appropriate item
  • Served as cashier for customer payment of cash, check or credit card
  • Handled customer complaints as they arose and resolved issues in an appropriate and timely manner
  • Swept, mopped, and dusted store as needed and kept counter area clear
  • Opened or closed business on a daily schedule
  • This included starting cash register with initial bank and reconciling at the end of shift.

Receptionist/File Clerk

Jackson Hewitt Tax Services
El Paso
02.2005 - 04.2005
  • Primary responsibilities included answering switchboard calls, taking messages, and scheduled appointments for Tax Preparers, fielded any questions for potential customers, transferred calls to appropriate persons
  • Kept track of pending-refund customer files
  • Printed refund and loan checks for customers; verifying all customer information, and delivered to appropriate customer
  • Kept filing system for all customers’ tax files in order
  • Delivered files and supplies to area offices around town as needed.

Catering associate

Providence Memorial Hospital
El Paso
  • Primarily responsible for making sure patients had the right order of diet required from the doctor
  • Served patients made sure they were satisfied with our customer service and our hospitality
  • On a daily bases worked on our duties given to us to do.

Education

Tax Preparation School -

Jackson Hewitt Tax Services
12.2005

High School -

Parkland High School
05.2005

Skills

  • Medicare and Medicaid knowledge
  • HIPAA Compliance
  • Healthcare Industry Knowledge
  • Call center experience
  • Goal-oriented mindset
  • Data entry proficiency
  • Provider Relations
  • Compliance Management
  • Policy Interpretation
  • Strong interpersonal skills
  • Teamwork and Collaboration
  • Customer Service
  • Customer service excellence
  • Multitasking
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Multitasking Abilities
  • Problem-solving abilities
  • Organizational Skills
  • Problem-solving skills
  • Reliability
  • Understanding Customer Needs
  • Effective Communication
  • Computer Skills
  • Teamwork skills
  • Time management abilities
  • Self Motivation
  • Active Listening
  • Team Collaboration
  • Professionalism
  • Phone Etiquette
  • Customer Relations
  • Task Prioritization
  • Conflict resolution
  • Inventory management
  • Employee performance evaluation
  • Leadership motivation
  • Emotional support provision
  • Process improvement mentoring
  • Staff supervision
  • Sales growth
  • Stockroom organization
  • Multi-tasking mastery
  • Scheduling expertise
  • Leadership
  • Workflow optimization

Languages

Spanish - Advanced

References

References available upon request

Languages

Spanish
Professional

References

References available upon request.

SUMMARYOFQUALIFICATIONS

  • Over 1 year of experience motivating and supervising of a staff (12 or more) and their specific job duties
  • Excellent employee/customer service skills
  • Computer Literate- Microsoft Office (Access, Excel, Outlook, PowerPoint, and Word), Quick Books, AP-AR Payroll
  • Excellent organizational skills through design of processes/database and spreadsheet reports to better track shipping/receiving of supplies

Timeline

Client Relationship Student loan

Edfinancial Services
12.2024 - 05.2025

Department Supervisor

Lowes home improvement
11.2022 - 10.2024

Beauty Advisor

Ulta Beauty Inc.
06.2015 - 10.2016

Provider Services Representative

Cuidados caseros home health
02.2014 - 11.2024

Hospitality & Service Coordinator/Club Janitor/Bartender/Waitress

Club Freelon
07.2009 - 07.2010

Receptionist, Dispatcher/Bookkeeper/Translator

Nuevo Rey Freight
11.2008 - 02.2009

Waitress/Cook

Julia’s Italian Deli
06.2006 - 08.2006

Tax Preparation Specialist

Alltel & Co. Accounting
03.2006 - 05.2006

Tax Preparation Specialist

Jackson Hewitt Tax Services
01.2006 - 03.2006

Customer Service Rep/Cashier

Payless Cleaners
07.2005 - 12.2005

Receptionist/File Clerk

Jackson Hewitt Tax Services
02.2005 - 04.2005

Catering associate

Providence Memorial Hospital

Tax Preparation School -

Jackson Hewitt Tax Services

High School -

Parkland High School

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