LIZETTE PARADA

As an Associate Loan Closer I am responsible for the closing processes of the Mortgage Purchase or Refinance loan. Prioritizing and managing assigned pipeline to closing is key in my role.

My responsibilities include:

Providing customer support services.

Communicating with Internal Team, Customers, Agents and third parties providers.

Prepare loan documents, entering loan information and verifying funding.

Identify ways to improve customer experience within established procedures.

Perform routine less complex mortgage closing operational, transactional and customer support tasks related to Loan Closing function

Provide customer support services and refer those interested in dwelling secured product to the appropriate department.

Work with management and senior Closers to escalate complex loans.

Working closely with our Loan originators and referring customers interested in a dwelling secured product to a SAFE team member.

Daily review of Policy and Procedure following our Guidelines and following risk management.

• Deliver exceptional customer experience, build relationships, and help consumer and small business customers succeed financially
• Engage customers in conversation and ask questions to understand what’s most important to them to allow us to provide product, service and digital options that align with their needs and help make banking easier for them
• Consistently developing and maintaining affluent customer segmentation, while ensuring the customer is presented with proper options contributing to an excellent customer experience Work closely with business and affluent partners to deepen relationships through introduction for additional products/services based on identified needs Open and maintain both consumer and business accounts/CD’s based on customers financial needs Process personal and business lending applications for credit cards, Secured/Unsecured loans, lines of credit, auto loans, & home equity loans
• Mentor and train new employees during onboarding process Set daily and monthly goals to meet established metrics Lead, educate, and review policies & procedures with staff to ensure operational & regulatory risks are met Acknowledge and take ownership of any customer issue or complaint and make it my responsibility to resolve the issue or direct them to the department that can
• File complaints as identified and follow up with customers as needed
• Educate customers on our digital services and engage them to learn our online features and services for both consumer and small business
• Building relationships with branch team members and partners Proactively schedule and execute onsite events, budgeting and credit classes.

• Interacting with customers while focused on providing exceptional customer service and building relationships
• Taking care of customer’s transactions while engaging customers in conversations and share ways Wells Fargo can help to meet their financial needs
• Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs Asking questions to get to know the customer to build relationships Introducing customers to another branch team member or sharing digital options that may make banking easier for them
• Working as a part of a team to help customers succeed financially Following policies and procedures to minimize risk Accurately and efficiently processing transactions Maintaining a cash drawer including taking in and giving out cash and balancing
• Meeting daily Individual goals while contributing to our branch quarterly goals.

• Processing loan applications personal and auto equity Selling insurance products for loan protection Making recommendations of credit worthiness to loan applicants Outbound calls/collections on delinquent accounts – offering any alternatives/modifications if applicable Performing administrative tasks such as cash drawer management, balancing all cash lines at the end of the day, process outgoing mail, answer phones, order supplies and pay bills Opening and Closing duties.