Summary
Overview
Work History
Skills
Languages
Timeline
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Lizette Pichardo

Riverton,UT

Summary

Quality-driven Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over two years of experience and motivated, energetic mindset.

Overview

4
4
years of professional experience

Work History

Compliance

TRUVY
02.2022 - 03.2024
  • Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Created and maintained compliant work environment.

Customer Service Representative

TRUVY
07.2020 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Skills

  • Communication Skills
  • Conflict Resolution
  • Patience
  • Active Listening
  • Team Work
  • Strong Work Ethic
  • Problem Solving
  • Organization
  • Pro-Active

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Compliance

TRUVY
02.2022 - 03.2024

Customer Service Representative

TRUVY
07.2020 - 01.2022

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Lizette Pichardo