Lizette Ramirez
Jersey City,NJ
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
15
15
years of professional experience
Work History
Front Office Manager
PT Solutions Physical Therapy
12.2018 - Current
- Personnel management and functions for assigned sites including interviews, new hire training and arranging PTO coverage.
- Ensuring clinics and personnel in the region are following the company established polices and procedures.
- Assisting with the management and development of staff, routinely monitoring and acting on as needed, productivity reports with RAINTREE and SOARIAN such as: copay collection, patient schedule visits compliance, authorization denials etc
- Overs see daily front office operations, ensuring efficient patient services and smooth check-in/check-out processes.
- Managing day-to-day operations of the medical practice
Office Manager
JAG-ONE Physical Therapy
04.2014 - 12.2018
- Oversee 6 employees with various personalities and from different cultures.
- Managed electronic patient records, administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation.
- Created and managed electronic patient records, data entry and administrative functions related to insurance, billing, and accounts receivable.
Patient Coordinator
Sportscare Of America
06.2010 - 03.2014
- Managed office logistics by scheduling appointments, collecting copays and medical records.
- Authorizations for physical therapy with commercial insurances, workers comp insurance and MVA.
- Call for insurance verification eligibility.
- Utilizing Navinet, Optum Health etc.
Skills
- Supervising experience
- Medical Scheduling
- Insurance Verification
- Claim Handling (10 years)
- Insurance verification
- Payment collection
- Insurance authorizations
- Scheduling and calendar management
- Hospitality services
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
PT Solutions Physical Therapy
12.2018 - Current
Office Manager
JAG-ONE Physical Therapy
04.2014 - 12.2018
Patient Coordinator
Sportscare Of America
06.2010 - 03.2014
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