LIZETTE REYES
North Bend,OR
Summary
Highly focused and dependable leader with an excellent customer service and cash management record. Talented health care provider who excels at multitasking while maintaining a friendly demeanor under stress. Able to work well independently or with a team, learn new tasks quickly, and very proficient in growing key relationships with customers while representing the company with a friendly, professional demeanor at all times.
Overview
4
4
years of professional experience
Work History
Registered Behavior Analysis Interventionist
Waterfall Community Health Center
07.2024 - Current
- Implemented BCBA’S behavioral plan to assist clients with target behavior corrections to obtain a desired behavior.
- Utilize a variety of technology, tools, & other resources to support clients and department requirements.
- Work with high behavioral clientele building rapport while implementing behavioral plan.
- Completed detailed documentation of sessions for billing and insurance requirements in a timely manner.
- Observed sessions and provided detailed feedback to guardians and BCBA to assist with plan corrections as needed.
Patient Access Specialist
St. Luke's Idaho Family Physicians
06.2023 - Current
- Assisted with scheduling appointments, referrals, pre-registration activities, verifying insurance information and general inquiries from patients, providers and the general public
- Utilize a variety of technology, tools, & other resources to support departmental workflow accurately
- Greeted patients & visitors in person or on the telephone; answered inquiries, provided directions and instructions
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions
- Maintained accurate records of patient registration information in electronic health record system
Sales Associate
T-Mobile
07.2022 - 04.2023
- Created personal relationships with guests to ensure & increase guest satisfaction
- Maintained constant communication between to drive higher sales to meet goals management & employees
- Experience with sensitive information
- Conducted product demonstrations to highlight key features while redirecting objections to positive aspects about products
- Handled all customer complaints & issues with high professional courtesy
- Managed sensitive client data (SSN, tax ID, account numbers, etc.) with utmost confidentiality, enhancing trust
Sales Associate
Best Buy
04.2021 - 07.2022
- Assisted operational and instructional department specialists
- Dedicated server hardware for mobile device management
- Handled customer service issues effectively
- Completed daily tasks and special assignments on time
- Maintained high-quality standards in all tasks
Education
Bachelor's Degree - Psychology
Idaho State University
Pocatello, Idaho12.2024
Associate's Degree - Psychology
College of Southern Idaho
Twin Falls, Idaho05.2022
High School Diploma -
Snake River High School
Blackfoot, Idaho01.2020
Certifications & Courses
- Course, Human Subjects Research & Social/Behavioral Research Course
- Certification, The National Child Traumatic Stress Network Certificate (NCTSN)
- Certification, Psychological First Aid (PFA)
- Certification, Nonviolent Crisis Intervention Training (CPI)
- Oregon Health Licensing, Behavior Analysis Regulatory Board- Active until 8/31/2025
Timeline
Registered Behavior Analysis Interventionist
Waterfall Community Health Center
07.2024 - Current
Patient Access Specialist
St. Luke's Idaho Family Physicians
06.2023 - Current
Sales Associate
T-Mobile
07.2022 - 04.2023
Sales Associate
Best Buy
04.2021 - 07.2022
Associate's Degree - Psychology
College of Southern Idaho
High School Diploma -
Snake River High School
Bachelor's Degree - Psychology
Idaho State University
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