Lizette Sanchez
Houston,TX
Summary
Dynamic leader with a proven track record at Panera Bread, enhancing customer satisfaction and streamlining operations. Excelled in conflict resolution and quality control, significantly improving team efficiency and service standards. Skilled in fostering professional relationships and implementing effective training programs, embodying commitment and excellence in every task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Panera Bread
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate
Panera Bread
12.2022 - 06.2024
- Worked the food production line ensuring correct company portions, accuracy, and speedy service at all times and with every order.
- Expedited orders which included checking the quality of all food items before sending them out, matched the correct food items with the correct orders, bagging orders and ensuring they leave with the correct guest in a speedy fashion.
- Took the orders of guests with a fresh and welcoming attitude, handled cash and card orders along with providing each guest their accurate change, double checking the order is correct with the customer before sending it to the kitchen, and asking for a Panera Bread membership with every transaction.
- Barista specifically specialized with select espresso drinks and smoothies.
- Educated in our stores menu, policies, and any limited time deals or offers to satisfy any question a guest may have.
- Maintain cleanliness of the store to ensure every guest has a clean place to enjoy their meal and every meal is made in a clean and sanitized work station.
- Prioritize customer service with every guest interaction
Education
High School Diploma -
Klein Cain High School
10201 Spring Cypress Rd, Houston, TX 7707005-2023
Skills
- Attention to detail
- Customer service
- Conflict resolution
- Time management
- Quality control
- Workplace safety
- Courteous and professional
- Multiple priorities management
- New hire training
- Policy implementation
- Product knowledge
Certification
- ServSafe Food Handler's Certification
Timeline
Team Lead
Panera Bread
07.2024 - Current
Associate
Panera Bread
12.2022 - 06.2024
High School Diploma -
Klein Cain High School
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