Summary
Overview
Work History
Education
Skills
Timeline
Generic

LIZETTE TORRES

Summary

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

13
13
years of professional experience

Work History

CSR

Cheyenne West Animal Hospital
08.2022 - 07.2025
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.

Cashier/Sales Associate

Michaels
11.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Sales Associate

Sally's Beauty Supply
03.2019 - 05.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

call center superviser/ appointment setter/ coordinator

Service 1st Energy Solutions
08.2012 - 10.2013
  • Maintain scheduling and event calendars.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate people.
  • Confirm scheduled appointments.
  • Make notes in individual client files.
  • Open and close files if needed.
  • Schedule solar installation.
  • Make copies of correspondence or other printed material.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Education

Cosmetology -

Euphoria Institute of Cosmetology
Las Vegas, NV
07.2012

Psychology and social science

Palomar college
Escondido, CA

Skills

  • Customer service expertise
  • Team coordination
  • Data entry proficiency
  • Computer and electronics proficiency
  • Effective communication
  • Creative writing
  • Supportive service mindset
  • Effective time management
  • Effective listening
  • Personnel resource management
  • Reading Comprehension

Timeline

CSR

Cheyenne West Animal Hospital
08.2022 - 07.2025

Cashier/Sales Associate

Michaels
11.2021 - 08.2022

Sales Associate

Sally's Beauty Supply
03.2019 - 05.2020

call center superviser/ appointment setter/ coordinator

Service 1st Energy Solutions
08.2012 - 10.2013

Cosmetology -

Euphoria Institute of Cosmetology

Psychology and social science

Palomar college

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