Lizette Sotelo
Plano
Summary
Determined and with excellent customer service , good communicator and multitasker. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Working efficiently and an excellent multitasker.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative
Careington
Frisco, TX
02.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates, ensuring accurate information for customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dry Cleaner Customer Service Representative
Dry Clean Super Center
Frisco, TX
01.2024 - 01.2026
- Prepared clothing for pick-up or delivery according to instructions from customers.
- Assisted customers with garment selection, ensuring accurate order processing and satisfaction.
- Assisted in maintaining a clean and organized work environment for optimal efficiency.
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
Education
High School Diploma -
Plano East Sr High School
Plano, TX06.2023
Skills
- Adaptability and Flexibility
- Excellent Communication
- Active Listening
- Customer Service
- Computer proficiency
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Careington
02.2026 - Current
Dry Cleaner Customer Service Representative
Dry Clean Super Center
01.2024 - 01.2026
High School Diploma -
Plano East Sr High School