Lizette Vasquez
San Jose,CA
Summary
Dedicated professional with a proven track record at Good Samaritan Hospital Medical Center, enhancing patient safety and satisfaction through expert patient care techniques and effective crisis intervention. Skilled in de-escalation and CPR/AED certified, demonstrating reliability and a keen attention to detail. Achieved significant improvements in patient wellbeing and safety protocols.
Overview
4
4
years of professional experience
Work History
Patient Safety Attendant
Good Samaritan Hospital Medical Center
08.2024 - Current
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
Security Officer
Allied Universal Security Services
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
Medical Receptionist
Woodlands Assisted Living
05.2023 - 09.2023
- Coordinated patient scheduling, check-in, check-out.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Cashier Team Lead
Target
11.2020 - 06.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Leigh High School
San Jose, CA06-2016
Skills
- Patient care techniques
- Reliability and punctuality
- Mental health awareness
- De-escalation techniques
- Attention to detail
- Certified in CPR/AED
- Crisis intervention
Timeline
Patient Safety Attendant
Good Samaritan Hospital Medical Center
08.2024 - Current
Security Officer
Allied Universal Security Services
12.2023 - Current
Medical Receptionist
Woodlands Assisted Living
05.2023 - 09.2023
Cashier Team Lead
Target
11.2020 - 06.2022
High School Diploma -
Leigh High School
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