Lizette Vera
Atwater,CA
Summary
Dynamic Treatment Coordinator at Suave Dental with a proven track record in increasing case acceptance rates through effective financial counseling and persuasive communication. Skilled in appointment scheduling and fostering a collaborative team environment, I enhance patient satisfaction by expertly managing treatment plans and providing exceptional customer service. Bilingual, ensuring clear communication with diverse patients.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Suave Dental
05.2019 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
Education
High School Diploma -
Turlock High School
Turlock, CA06-2007
Graduate Certificate - Cosmetology
Adrians Beauty College
Turlock07-2012
Skills
- Appointment scheduling
- Office administration
- Financial counseling
- Treatment Planning
- Payment arrangements & negotiation
- Organizational skills
- Scheduling
- Multitasking
- Staff management
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Suave Dental
05.2019 - Current
High School Diploma -
Turlock High School
Graduate Certificate - Cosmetology
Adrians Beauty College
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