Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
BusinessAnalyst
LIZETTE Yac

LIZETTE Yac

Los Angeles,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Mail Carrier

USPS
Los Angeles, CA
09.2021 - 04.2022
  • Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Shift leader

PANDA EXPRESS
Los Angeles, CA
11.2016 - 05.2023
  • Supervising employees, assigning and creating a shift schedule
  • Monitoring team performance and ensuring duties are performed efficiently
  • Reporting any issues that arise during the shift to management
  • Managing employee requests and transgressions
  • Ensuring compliance with company policies, health, and safety standards
  • Opening and closing registers, accounting for the daily intake, and preparing cash deposits
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Counter Help

Panda Express
Los Angeles, CA
11.2016 - 01.2018
  • Excellent Customer Service
  • Creating a warm and welcoming environment for guests
  • Monitor food quality and provide feedback to the general manager, assistant manager, and/or chef/cook
  • Maintain a clean, safe, and sanitary store environment
  • Cleanse all areas of the store following proper procedures
  • Work efficiently in a fast-paced environment with hot and cold foods.
  • Maintained stock and replenished workstation products.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Performed calibrations and adjustments on measuring instruments for accurate results.

Education

High School Diploma -

University Charter High School
Los Angeles, CA
06.2018

Skills

  • Mail Sorting
  • Delivery records
  • Local area route knowledge
  • Mail-sorting and delivery sequence
  • Team Oversight
  • Daily Workflows
  • Conflict Resolution
  • Guest Services
  • Cash Handling
  • Sales Goals
  • Employee Training
  • Food Safety
  • Cash Register Operation
  • Customer Complaint Resolution
  • Health and Safety Standards
  • Cleaning
  • Staff Management
  • Sales
  • Scheduling
  • Store Merchandising
  • Product Knowledge
  • Decision-Making

Accomplishments

  • Supervised team of 10 staff members.
  • Collaborated with team of 12 in the development of Up Sale products for more sales.
  • Trained and mentored 6 employees.
  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Mail Carrier

USPS
09.2021 - 04.2022

Shift leader

PANDA EXPRESS
11.2016 - 05.2023

Counter Help

Panda Express
11.2016 - 01.2018

High School Diploma -

University Charter High School

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LIZETTE Yac