Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizette Romo Aguilar

Dowelltown,Tennessee

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

3
3
years of professional experience

Work History

EMR Technician

FedEx
Lebanon, United States
02.2015 - 08.2017
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Refurbished used computers and technological equipment, saving companies money.
  • Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Sales Associate

TJ Max
Mount Juliet, TN
01.2014 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

CCMA - Medical Assisting

Southern Careers Institute Inc
Pharr, TX
06.2010

High School Diploma -

Sharyland High School
Mission, TX
06.2009

Skills

  • Troubleshooting and Diagnostics
  • Hardware and Software Installation
  • Hand and Power Tool Operation
  • Parts Inventory Maintenance
  • Customer Needs Assessment
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Sales Expertise
  • Customer Understanding
  • Credit and Cash Transactions
  • Customer Service
  • Sales Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

EMR Technician

FedEx
02.2015 - 08.2017

Sales Associate

TJ Max
01.2014 - 01.2015

CCMA - Medical Assisting

Southern Careers Institute Inc

High School Diploma -

Sharyland High School

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Lizette Romo Aguilar