Lizetth Espinoza
Salinas,CA
Summary
Licensed Esthetician and Skin Care Consultant with over 2,000 hours of professional training. Highly knowledgeable with a proven track record in designing personalized treatment plans for clients. However I have Experience in the Remodeling industry with strong management skills. Committed to delivering excellent customer service and fostering long-term relationships with clients. A strong leader and problem-solver dedicated to helping others grow. Leverages independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Esthetician
Self employed
Salinas
03.2020 - Current
- Skilled in executing lash enhancements using Classic, Hybrid, and Mega methods
- Utilized skills in providing efficient and quality results for waxing, facials, and brow lamination procedures.
- Implemented rigorous sanitation practices to create a safe and hygienic workplace for both staff and clients.
- Ensured compliance with industry regulations by maintaining a sanitary and well-organized treatment room.
- Discussed procedures and treatment options with clients.
- Improved clientele retention with exceptional customer service and follow-up care.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
Waxing Specialist
European Wax Center
Salinas
12.2022 - 11.2023
- Served clients by providing timely waxing services
- Ensured each client received the highest level of professionalism, attention to detail, and customer service during all waxing services
- Assist customers with their waxing needs by providing them with an excellent experience while maintaining optimum results.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
Deco Department Manager
Floor and Decor
Stockton
03.2022 - 07.2022
- Worked on staffing, interviewing, posting available positions, and screening applications for hiring manager. Achieved sales targets and provided exceptional customer service. Ensured staff received training to enhance performance prior and after stores grand opening.
- Prioritized safety and security by following loss prevention guidelines. Assisted Chief Executive Merchant in creating a friendly environment for customers and co-workers. Maintained positive work atmosphere through daily check-ins with staff.
- Analyzed business reports to ensure store was well-merchandised, stocked, and priced competitively. Managed inventory accurately using computers. Reviewed associate performance regularly.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Reason for leaving (emergency home relocation to Salinas)
Sales / Cabinet Designer
Flooring Liquidators
Stockton
03.2021 - 03.2022
- Collaborated with architects, contractors, and other design professionals to ensure cohesive integration of cabinet designs into the overall project concept.
- Provided exceptional customer service by addressing client concerns or questions promptly throughout the design process.
- Developed strong relationships with vendors and suppliers, negotiating favorable pricing and delivery terms for materials.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Conducted thorough consultations with clients to identify their specific needs, preferences, and budget constraints before beginning the design process.
- Coordinated with installation teams to guarantee seamless integration of cabinetry into clients'' homes or businesses.
Manager in Training
Lumber Liquidators
Stockton
09.2018 - 03.2021
- Managed daily sales floor activities, ensuring efficient selling process and delivering excellent customer service. Provided assistance in executing warehouse/stockroom and sales support duties as needed.
- Achieved exceptional sales performance by closely following company policies, procedures, governmental regulations while meeting or exceeding customer service expectations. Successfully increased store revenue and profits on a daily, monthly, and annual level.
- In charge of initiating communication by making early morning calls as a receptionist.
- Coordinated effectively with transportation and installers for the prompt execution of projects
- Continuously checked in with team to guarantee positive customer experiences
- Effectively communicated knowledge and oversaw successful completion of trainings by team members.
- Performed daily paperwork preparation for shipment and handled the receiving and unloading of trucks.
Assistant Manager
Lumber Liquidators
Salinas
11.2017 - 05.2019
- Responsible for overseeing daily operations of warehouse/stockroom/receiving and providing sales support. Additionally, actively engaged in driving sales and assisting customers on the retail sales floor.
- Assisted Store Manager in meeting operational standards, sales goals, and profit targets on a daily, monthly, and yearly basis. Strictly followed company policies, procedures, governmental regulations, and customer service expectations.
- Took on overall management responsibilities as ASM when Store Manager was not present
- Efficiently fulfilled responsibilities associated with being an ASM including managing the store's operations and prioritizing safety protocols.
- Consistently adapted to working in diverse environments that required repetitive heavy lifting, exposure to moderate noise levels, varying outdoor conditions including extreme heat or cold, and potential contact with airborne particles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Training Facilitator
Daniels Jewleres
Salinas
11.2015 - 12.2017
- Worked on staffing, interviewing, posting available positions, and screening applications for hiring manager. Achieved sales targets and provided exceptional customer service. Ensured staff received training to enhance performance prior and after stores grand opening.
- Prioritized safety and security by following loss prevention guidelines. Assisted Chief Executive Merchant in creating a friendly environment for customers and co-workers. Maintained positive work atmosphere through daily check-ins with staff.
- Analyzed business reports to ensure store was well-merchandised, stocked, and priced competitively. Managed inventory accurately using computers. Reviewed associate performance regularly.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Associate Of Applied Science - Public Health
Hartnell College
Salinas, CALicensed Esthetician - Master Aesthetician
California Cosmetology Academy
Seaside, CA03.2020
North Monterey County High School
Castroville, CA06.2015
Skills
- Strong work ethic
- Fast learner
- Problem-solving abilities
- Health and safety compliance
- Customer Self-confidence
- Ability to accept and learn from criticism
- Bilingual Fluent Spanish/English
- Cash Handling
- Inventory
- Goal-Oriented
- Staff Management
- Employee Motivation
- Attention to Detail
- Scheduling and Time Management
- Active Listening
- Critical Thinking
Certification
- Esthetician
- Forklift Certification
- Driver's License
- Mental health Aid
Assessments
- Warehouse shift leader, Proficient, 08/01/22, Supervising warehouse staff and maintaining safety and security standards
- Work motivation, Proficient, 12/01/21, Level of motivation and discipline applied toward work
- Sales skills, Proficient, 12/01/21, Influencing and negotiating with customers
- Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
Languages
Spanish
Native or Bilingual
Timeline
Waxing Specialist
European Wax Center
12.2022 - 11.2023
Deco Department Manager
Floor and Decor
03.2022 - 07.2022
Sales / Cabinet Designer
Flooring Liquidators
03.2021 - 03.2022
Esthetician
Self employed
03.2020 - Current
Manager in Training
Lumber Liquidators
09.2018 - 03.2021
Assistant Manager
Lumber Liquidators
11.2017 - 05.2019
Training Facilitator
Daniels Jewleres
11.2015 - 12.2017
North Monterey County High School
Associate Of Applied Science - Public Health
Hartnell College
Licensed Esthetician - Master Aesthetician
California Cosmetology Academy