Summary
Overview
Work History
Education
Skills
Timeline
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Liz Henry

Liz Henry

Madison,WI

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

7
7
years of professional experience

Work History

Training Manager

Spaulding Group, Inc
10.2022 - Current
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Developed departmental systems and procedures to better align workflow processes.
  • Tested all training software and hardware prior to commencing training programs
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Managed new employee orientation training process for more than 15 employees this year.

Compliance Training Manger

Oakbrook Corporation
11.2021 - 03.2022
  • Designed and implemented training program for LIHTC, Section 8 and Rural Development property managers and including training materials, online resources with both live and virtual seminars.
  • Led team of 3 compliance specialists to ensure accurate reporting and completion of projects.
  • Performed audits on lease up properties in LIHTC program and performs annual and interim recertification's to meet federal and state regulations for LIHTC and HUD properties.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.

Assistant Property Manager

Trinity Property Consultants, Companies, Community
02.2020 - 11.2021
  • Day to day management of 176 market rate apartment homes and 3 onsite staff with no on-site community manager.
  • Processed security deposit refunds.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Executed record filing systems to improve document management and organization, completed two year end file storing cycles.
  • Followed company policy monthly on file organization
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Focused and implemented tools to increase reputation management for internal and external customers.

Education

Bachelor of Science - Hotel, Restaurant and Tourism Management, Women's and, Gender Studies

University of Wisconsin - Stout
Menomonie, WI
05.2016

Skills

  • Written and Oral Communications
  • Strategic Goals
  • Course Development
  • Staff Presentations
  • Budget Expenses
  • Business Administration
  • Corporate Leadership
  • Time Management
  • Company Policy Compliance
  • Project Management
  • Remote Employee Training
  • Policy Drafting
  • Edit Material
  • Document Library Development

Timeline

Training Manager

Spaulding Group, Inc
10.2022 - Current

Compliance Training Manger

Oakbrook Corporation
11.2021 - 03.2022

Assistant Property Manager

Trinity Property Consultants, Companies, Community
02.2020 - 11.2021

Bachelor of Science - Hotel, Restaurant and Tourism Management, Women's and, Gender Studies

University of Wisconsin - Stout

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