Elizabeth Hindman
City Of Saint Peters,MO
Summary
Organized and efficient Data Entry Clerk with 8 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Project Manager Intern
DISTRIBUTION MANAGEMENT SYSTEMS, INC
St Charles, MO
10.2021 - 06.2022
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Supported project managers in managing schedules and milestones.
- Used SharePoint and ADO to create and maintain comprehensive project documentation.
- Worked with senior project managers to assist with day-to-day functions.
Operations Support Assistance
Citigroup Inc O
Fallon, MO
08.2013 - 07.2021
- Responsible for investigation of outstanding items relating to consumer asset payments.
- Accurately complete and maintain procedures for process/account within responsibility.
- Research and collect information to successfully complete requirements of Citi’s KYC program in compliance with Citi policy.
- This may involve ongoing communication with client and branch personnel to obtain all required information.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Completed accurate and timely ATM/POS transactions in Citishare to maintain records and support internal audits.
- Handled 20 calls per day to address customer inquiries and concerns.
- Carried out day-day-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
IT Technical Support Specialist
Guardzilla
St Louis, MO
05.2016 - 03.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Fielded average of 5 inbound phone calls hour to deliver support and remotely resolve service issues.
Shift Supervisors
Starbucks Lake
St Louis, MO
09.2009 - 08.2013
- Onboarded new employees, including training, mentoring and new hire documentation.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Saved 10% by implementing cost-saving initiatives that addressed long-standing problems
Education
Bachelors - Software Development, Business Administration
Western Governors University
Salt Lake City, UT 08.2018 - 05.2022
Skills
Conflict resolution
Certification
Certified CIW Site Development Associate
Timeline
Project Manager Intern
DISTRIBUTION MANAGEMENT SYSTEMS, INC
10.2021 - 06.2022
Bachelors - Software Development, Business Administration
Western Governors University
08.2018 - 05.2022
IT Technical Support Specialist
Guardzilla
05.2016 - 03.2017
Operations Support Assistance
Citigroup Inc O
08.2013 - 07.2021
Shift Supervisors
Starbucks Lake
09.2009 - 08.2013
Certified CIW Site Development Associate
CompTIA Project +, Project Management
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