ELIZABETH HOUGH

Led organizational strategy and operational support for the Enterprise Credit organization (4,000+ global associates), delivering analytic insights, operational improvements, and cross-functional coordination aligned with enterprise business objectives.

Strategy & Operational Leadership

• Conducted research, data analysis, and business intelligence reviews to support enterprise real estate strategy, workplace planning, resource allocation, and post-COVID return-to-office strategy.

• Evaluated proposals and developed data-driven recommendations to inform leadership decisions regarding space utilization, workforce design, and long-range planning.

• Developed and maintained dashboards, reporting, and performance metrics used by senior leaders for strategic planning and operational oversight.

Process Optimization & Enterprise Execution

• Redesigned workspace operations for the Enterprise Credit COO organization, establishing scalable processes and communication channels that improved coordination across a 4,000+ associate organization.

• Built and led a matrixed support team responsible for workspace operations and day-to-day execution.

• Designed and implemented service-level agreements (SLAs) and a structured approval framework for workspace requests, providing clear response expectations for stakeholders while giving sub-LOB leaders greater visibility into space demand, utilization trends, and cost impacts.

• Developed and launched a centralized team mailbox and SharePoint hub to streamline organizational communications, documentation, and resource sharing.

Cross-Functional Leadership

• Served as Workspace and Access Management Single Point of Contact (SPOC), overseeing governance, enterprise processes, and strategic implementation.

• Partnered with Corporate Real Estate, Finance, Enterprise Technology, HR, and Global Information Security to drive initiatives related to workplace strategy, operational risk, and compliance.

• Led enterprise workspace initiatives across a national footprint of 150+ locations, managing planning and decision support for a ~$50MM annual real estate portfolio, including site closures, office new builds, redesigns, and organizational transitions.

Executive Communication

• Developed presentations, strategy briefings, and executive communications that provided clarity on operational risks, process changes, and strategic recommendations.

• Provided subject-matter expertise to business partners and internal teams on workspace strategy, controls, and enterprise standards.

Professional Development

• Completed Bank of America Credit College 101 & 201.

• Supported the Global Head of Debt Private Placements and two Managing Directors, producing executive-level reporting, presentations, and analytical materials used in client communications and internal strategy discussions.
• Coordinated high-complexity international travel and logistics to support global client and investor engagements, ensuring alignment with regulatory and operational constraints.
• Managed roadshow logistics for debt private placement clients, leveraging strong organizational, analytical, and stakeholder-management capabilities.

• Performed detailed account analysis and research using multiple systems to support accurate financial transactions, reconciliations, and process compliance.
• Reconciled daily ACH and wire transfers, ensuring accuracy, mitigating discrepancies, and supporting financial controls.
• Selected as Voice of the Employee Committee Chair, using survey data and trend analysis to create action plans and operational improvements.
• Ranked consistently as a top producer; awarded Employee of the Month twice for performance excellence.

• Analyzed cost, labor, and inventory data to optimize store profitability, reducing cost of goods by 5% and labor percentage by 1.5%.
• Managed workforce planning for 25 employees using volume trends, demand forecasting, and operational analysis.

• Conducted market research for new products and delivered insights supporting competitive positioning and product strategy.
• Produced marketing materials, training sessions, and sales enablement assets used by national and international teams.