Lizibeth Garay Castellanos
Hialeah
Summary
Highly organized, proactive, personable and detail-oriented front desk professional with experience in customer service and administrative roles. Skilled in managing front desk operations, handling high-volume phone and email communication, and providing exceptional service to guests and clients. Adept at multitasking, problem-solving, and maintaining a welcoming and professional environment.
Overview
4
4
years of professional experience
Work History
Front Desk
Prime Care Family Center
08.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Waitress / Front Desk
Polo Norte Hialeah
12.2021 - Current
- Provided excellent customer service to enhance dining experience.
- Assisted customers by accurately taking and delivering orders.
- Improved table turnover rate by efficiently managing seating arrangements.
- Addressed customer inquiries and ensured satisfaction with proactive service.
Waitress / Front Desk
Restaurant 1800
02.2021 - 12.2021
- Efficiently managed front desk operations, including greeting guests, handling reservations, and coordinating seating arrangements.
- Collaborated with kitchen and waitstaff to ensure timely food delivery and resolve customer inquiries or complaints professionally.
- Provided exceptional customer service in a fast-paced restaurant environment, ensuring customer satisfaction and repeat business.
Education
Associate of Science - Associate Degree in Health Science (in Progress)
Miami Dade College
Hialeah, FLGED -
Department of Education
Hialeah, FL06-2023
Skills
- Scheduling appointments
- Document management
- Initiative-taking
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- Appointment setting
- Paperwork coordination
- Documentation
- Reminder calls
- Office administration
- Mail management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk
Prime Care Family Center
08.2024 - Current
Waitress / Front Desk
Polo Norte Hialeah
12.2021 - Current
Waitress / Front Desk
Restaurant 1800
02.2021 - 12.2021
Associate of Science - Associate Degree in Health Science (in Progress)
Miami Dade College
GED -
Department of Education
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