Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lizle Cole

Lakewood,CA

Summary

Dynamic Talent Acquisition Analyst with a proven track record of over 25 years at Capital Group, excelling in strategic sourcing and onboarding support. Recognized for enhancing candidate experience through effective interview coordination and building strong partnerships. Committed to continuous improvement with more than 35 years of experience in Customer Service and Administration. Exceptional organizational and planning skills. Thrives in a fast-paced environment and is self motivated.

Overview

2026
2026
years of professional experience

Work History

Talent Acquisition Analyst

Capital Group
04.2025 - Current
  • Support recruitment efforts by coordinating interview schedules and communicating with candidates.
  • Utilize applicant tracking systems to maintain candidate databases and streamline hiring processes.
  • Participate in onboarding activities, ensuring a smooth transition for new hires into the organization.
  • Implemented continuous improvement initiatives within the talent acquisition function, identifying opportunities for efficiency gains and implementing best practices in interview scheduling.
  • Managed 3 Randstad contractors, training and allocating work.
  • Maintain agency contracts and process agency invoices.
  • Generate reports in Workday.

Talent Development Specialist (rotation)

Capital Group
10.2024 - 04.2025
  • Conducted research on best practices in talent development to inform program improvements
  • Maintained training records and documentation for compliance and continuous improvement purposes
  • Collaborated with HR to align talent development efforts with organizational goals and objectives.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Talent Acquisition Specialist

Capital Group
01.2019 - 10.2024
  • Utilized applicant tracking systems to streamline recruitment processes and enhance candidate experience.
  • Coordinated interview schedules and facilitated communication between candidates and hiring teams.
  • Developed relationships with external recruiting agencies to expand talent sourcing capabilities.
  • Provided training and support to new team members on recruitment best practices and tools.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
  • Coordinated with HR team to ensure seamless transition from candidate acceptance to employee onboarding.
  • Developed and implemented onboarding and orientation programs for over 20new employees weekly.

Meeting Planning Specialist

Capital Group
06.2008 - 01.2019
  • Mentored junior team members on best practices in project management and data analysis techniques.
  • Facilitated training sessions to enhance team capabilities in using EMS Convene effectively.
  • Recommended process improvements based on thorough evaluations of existing workflows and outcomes.
  • Championed change initiatives within the organization, driving continuous improvement efforts across all planning functions for Investment Group Assistant Continuous Improvement (IGA CI).
  • Site Lead for LAO 333, LAO 400, LAOW, NYO, DCO, IRV, HRO and IND with a focus on Investment Group.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Traveled to all sites to conduct meetings and trainings.

Administrative Assistant/Office Services III

Capital Group
04.2007 - 06.2008
  • Coordinated complex scheduling for executives, optimizing calendar management and ensuring timely availability.
  • Streamlined communication processes between departments, enhancing collaboration and information flow.
  • Developed comprehensive meeting agendas, facilitating focused discussions and actionable outcomes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.

AFS Shareholder Services

Capital Group
12.1999 - 2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Retirement Plan Services Representative II

Capital Group
2003 - 2007
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in onboarding new clients, ensuring a seamless transition into services offered.
  • Maintained accurate records of customer interactions to support service improvement initiatives.
  • Collaborated with team members to enhance communication processes and improve client satisfaction.
  • Trained junior staff on best practices for handling customer inquiries and complaints effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Retirement Plan Services Representative

Capital Group
2002 - 2003
  • Provided prompt and courteous assistance to customers, addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to enhance customer satisfaction through effective communication strategies.
  • Documented customer feedback and implemented suggestions to improve service quality.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
  • Accepted payments and updated accounts with latest information.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.

Shareholder Service Representative Senior

Capital Group
2001 - 2002
  • Assisted clients with account inquiries and transaction processing.
  • Managed the resolution of shareholder concerns through effective communication.
  • Processed shareholder transactions using proprietary software systems.
  • Coordinated updates to client records ensuring data accuracy and compliance.
  • Monitored regulatory changes affecting shareholder services operations, ensuring ongoing compliance within the team''s activities.
  • Collaborated with team members to optimize efficiency in handling daily tasks and responsibilities.
  • Delivered exceptional customer service through proactive follow-ups on pending issues or requests from shareholders.
  • Maintained strict confidentiality when handling sensitive shareholder information, adhering to industry best practices and legal requirements.
  • Coordinated with other departments to resolve complex issues impacting shareholder accounts.
  • Assisted in updating shareholder account records, ensuring accuracy and compliance with regulations.
  • Maintained comprehensive knowledge of company products and services to provide accurate information to shareholders.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Magellan Systems (GPS)
1989 - 1994
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Assisted in managing customer accounts, ensuring accurate information and updates.
  • Collaborated with team members to streamline service processes for improved efficiency.
  • Provided support during peak hours, maintaining high levels of customer satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Receptionist Administrator/HR Assistant

Magellan Systems (GPS)
1989 - 1994
  • Managed front desk operations, ensuring timely response to inquiries and visitor management.
  • Coordinated scheduling for meetings and appointments, optimizing executive calendars.
  • Processed incoming correspondence, prioritizing communications based on urgency and relevance.
  • Maintained office supplies inventory, initiating orders to prevent shortages and streamline operations.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Reviewed resumes, prescreened candidates and coordinated interview schedules

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
07-2008

Skills

  • Collaborative teamwork
  • Adaptability to change
  • Continuous improvement mindset
  • Interview coordination
  • Onboarding support
  • Candidate tracking
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Decision-making
  • Analytical and critical thinking
  • Leadership development
  • Complex Problem-solving
  • Strategic planning

Timeline

Talent Acquisition Analyst

Capital Group
04.2025 - Current

Talent Development Specialist (rotation)

Capital Group
10.2024 - 04.2025

Talent Acquisition Specialist

Capital Group
01.2019 - 10.2024

Meeting Planning Specialist

Capital Group
06.2008 - 01.2019

Administrative Assistant/Office Services III

Capital Group
04.2007 - 06.2008

AFS Shareholder Services

Capital Group
12.1999 - 2001

Retirement Plan Services Representative II

Capital Group
2003 - 2007

Retirement Plan Services Representative

Capital Group
2002 - 2003

Shareholder Service Representative Senior

Capital Group
2001 - 2002

Customer Service Representative

Magellan Systems (GPS)
1989 - 1994

Receptionist Administrator/HR Assistant

Magellan Systems (GPS)
1989 - 1994

Bachelor of Science - Business Administration And Management

University of Phoenix

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