Lizmara ONeill

• Coordinate patient scheduling and appointment confirmations to optimize clinical flow and reduce wait times.

• Manage electronic health records via eClinicalWorks, ensuring accuracy and compliance with healthcare regulations.

• Verify patient insurance eligibility and process prior authorization requests for medical procedures.

• Facilitate patient check-ins, collect copayments, and handle required documentation with sensitivity and professionalism.

• Serve as first point of contact for patients via multi-line phone system, delivering courteous and efficient communication.

• Uphold strict adherence to HIPAA standards, maintaining patient confidentiality at all times.

• Processed cash and credit transactions accurately while maintaining excellent customer service.

• Trained new employees in POS operations and customer interaction protocols.

• Assisted customers with product inquiries and store navigation to enhance shopping experience.

• Maintained a clean, safe, and sanitary environment for students and staff using approved cleaning methods.

• Supervised daily operations, including staff training, scheduling, and inventory management.

• Developed training programs to ensure consistent quality service and operational efficiency.