Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lizmarie Carmona

Hartford,CT

Summary

Accomplished Supervisor at Carters Oshkosh, adept in operations management and team building, significantly enhanced team performance and customer satisfaction. Leveraged strategic planning and conflict resolution skills to optimize productivity and foster professional relationships at Next Level Marketing. Proven track record in improving workflow and project alignment, demonstrating exceptional verbal and written communication.

Overview

4
4
years of professional experience

Work History

Supervisor

Carters Oshkosh
West Hartford, CT
02.2023 - Current
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Responded to customer questions regarding products, prices and availability.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Lead Sale Representative

Next Level Marketing
Hartford, CT
04.2022 - 12.2022
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Created and maintained customer relationships, providing exceptional service to ensure customer satisfaction.
  • Developed presentations that showcased product capabilities and highlighted value proposition.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Recruited, hired and trained new hires to optimize profitability.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Cashier/Override

BJ’s
Manchester, CT
12.2020 - 04.2022
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Great Path To MCC
Manchester, CT
06-2022

Skills

  • Operations management
  • Goal oriented
  • Customer service
  • Team building
  • Conflict resolution
  • Public speaking
  • Strategic planning
  • Attention to detail
  • Documentation and reporting
  • Verbal and written communication

References

References available upon request.

Timeline

Supervisor

Carters Oshkosh
02.2023 - Current

Lead Sale Representative

Next Level Marketing
04.2022 - 12.2022

Cashier/Override

BJ’s
12.2020 - 04.2022

High School Diploma -

Great Path To MCC

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Lizmarie Carmona