Lizmarie Rohena Munoz
Bridgewater,Twp.
Summary
Hardworking Student offering Full Time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. As well as skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Server
Chelsea At Bridgewater
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Property Manager's Assistant
Jld Management Group
05.2022 - 09.2022
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Developed and maintained project documentation for reliable records.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Generated weekly and monthly status reports for helpful progress tracking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Student Observer
Manville Schools
09.2021 - 12.2021
- Watched cooperating teacher and took notes on successful strategies
- Maintained high levels of efficiency during training by taking detailed notes and asking questions
- Learned new materials, processes and programs quickly
- Participated and communicated with students
Assembler
Spherion Employment Agency
10.2020 - 01.2021
- Assembled components with minimal supervision, exceeding expected project milestones
- Conducted quality assurance inspections on finished components and identified issues
- Followed outlined specifications to implement assembly plans
- Obtained appropriate tooling and fixtures for each assembly job
- Disassembled, reassembled and corrected changeover
- Checked position and alignment of each component to prevent errors and minimize materials waste
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
Sales Lead
Express
12.2019 - 01.2021
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Contacted customers to immediately find resolutions for escalated issues
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Trained, coached and mentored new sales associates for maximum performance
- Provided exceptional customer service to foster client loyalty and satisfaction
- Led sales team to exceed quarterly sales goals
- Monitored sales team performance and provided constructive feedback
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals
- Processed cash, credit, debit and check payments
- Opened inventory boxes and restocked shelves
- Accepted and processed customer returns
- Provided sales feedback to management to address concerns in sales reports
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered questions about store policies and addressed customer concerns
- Informed customers of current store promotions to encourage additional sales purchases
- Issued receipts and processed refunds, credits or exchanges
- Folded and arranged merchandise in attractive displays to drive sales
- Supported efficient and timely replenishment of sales floor merchandise.
Dietary Cook and Sever
Acorn Glen Assisted Living
06.2017 - 10.2019
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements
- Followed standard recipes, menus and apportions according to established standards
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences
- Prepared food for special parties and groups
- Cooked meals according to administrative policies, health code regulations and food service standards
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customers' questions, recommended items and recorded order information
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Assistant Manager
Burger King
12.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Recorded daily activities for inventory control.
Coffee Barista
Dunkin' Donuts
03.2009 - 05.2011
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
P-12 -
Raritan Valley Community College
Associate of Arts - undefined
05.2023
High School Diploma - undefined
Franklin Highschool - Flanking
07.2014
Skills
- Operations support
- Documentation and reporting
- Individual and group instruction
- Proficient in
- Word and Excel
- Friendly
- Coaching and mentoring
- Sales Quota Management
Certification
- Serve Safe Certifications
- Foundation of Shift Management
- Certificate of Completion (Vitas Healthcare)
- CPR/AED/First Aid
- Substitute Teacher Certification
- National Society of Leadership
Languages
Spanish
Native or Bilingual
Timeline
Property Manager's Assistant
Jld Management Group
05.2022 - 09.2022
Lead Server
Chelsea At Bridgewater
03.2022 - Current
Student Observer
Manville Schools
09.2021 - 12.2021
Assembler
Spherion Employment Agency
10.2020 - 01.2021
Sales Lead
Express
12.2019 - 01.2021
Dietary Cook and Sever
Acorn Glen Assisted Living
06.2017 - 10.2019
Assistant Manager
Burger King
12.2011 - 01.2016
Coffee Barista
Dunkin' Donuts
03.2009 - 05.2011
P-12 -
Raritan Valley Community College
Associate of Arts - undefined
High School Diploma - undefined
Franklin Highschool - Flanking
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