Lizmarlin Santiago
Manhattan
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
9
9
years of professional experience
Work History
Permanent Substitute Teacher
Democracy Prep
2024.02 - Current
- Develop personalized learning plans for students, leading to improved comprehension and academic success.
- Increase student participation by fostering a positive and supportive classroom environment.
- Maintain strong parent-teacher communication, ensuring consistent support for student achievement.
- Collaborate with colleagues to implement new teaching strategies, resulting in enhanced student engagement.
- Manage classroom behavior effectively, maintaining a focused and productive learning atmosphere.
- Adapt curriculum materials to accommodate various learning styles and abilities, increasing overall comprehension levels among students.
- Participate in school-wide initiatives aimed at improving overall student outcomes through collaborative planning efforts with staff members.
- Provide one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Substitute Teacher
Kokua Education
2023.09 - 2024.02
- Increase student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhance classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promote a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boost student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Strengthened parent-teacher communication through proactive outreach via conferences, phone calls, and email updates on student progress.
- Maintain accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Customer Service Representative
Foodfest Depot
2022.03 - 2023.09
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Creative Project
Nordstrom
2020.12 - 2021.08
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Contact Tracer
Insight Global
2021.01 - 2021.03
- Provided guidance to contacts on when and how to quarantine or self-isolate in order to prevent further spread of infection.
- Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
- Recorded data from case investigations into a secure database system.
- Developed strategies for engaging hard-to-reach populations in contact tracing activities.
- Collaborated with local health departments and community organizations to promote awareness of contact tracing efforts.
AmeriCorps Member
City Year
2019.01 - 2019.06
- Engage community members and corporate partners in physical service projects, including renovating schools, painting murals, planting gardens, and creating play spaces
- Help students stay on track and get back on track to graduate by improving their course performances, attendance, and behavior
- Provide one-on-one or small group tutoring and mentoring, monitor attendance, support positive behavior, lead after-school programs and organize activities that improve the overall school environment.
- Created strategies for resolving conflicts between team members.
- Developed plans to improve efficiency, productivity, and quality of work.
- Ensured compliance with company policies and procedures.
Access Services Employee
Penfield Library
2015.08 - 2018.06
- Organized Library materials in a user friendly and visually appealing manner
- Provided helpful information about the multitude of services the library offers
- Organized books back on shelves by alphabetical order.
- Provided access control to the building by verifying employee identification cards and logging visitors into the system.
- Maintained security of the building by monitoring CCTV footage and responding to any suspicious activity.
Day Camp Counselor
YMCA
2017.06 - 2017.08
- Established a relationship with each child and knew his or her present level of understanding; considered the needs of all the children and treated each child with respect and dignity
- Provided a safe and healthy environment, both physically and mentally, to ensure the operation of a quality children’s program
- Reported all accidents to the supervisor, and completely filled out proper health log and/or accidents/incidents form.
Education
Bachelor of Arts - International Studies
State University of New York (SUNY) College At Oswego, Oswego, NY
Oswego, NY05.2020
Skills
- Program Leadership
- Strategic Planning
- Detail Oriented
- Phone and Email Etiquette
- Customer Relationship Management
- Verbal and Written Communication
- Staff Management
- Lesson Planning
- Parent Communication
- Behavior Modeling
- Activity Planning
Timeline
Permanent Substitute Teacher
Democracy Prep
2024.02 - Current
Substitute Teacher
Kokua Education
2023.09 - 2024.02
Customer Service Representative
Foodfest Depot
2022.03 - 2023.09
Contact Tracer
Insight Global
2021.01 - 2021.03
Creative Project
Nordstrom
2020.12 - 2021.08
AmeriCorps Member
City Year
2019.01 - 2019.06
Day Camp Counselor
YMCA
2017.06 - 2017.08
Access Services Employee
Penfield Library
2015.08 - 2018.06
Bachelor of Arts - International Studies
State University of New York (SUNY) College At Oswego, Oswego, NY
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