Lizneida Fermin
Lawrence,MA
Summary
Highly motivated and enthusiastic Customer Service professional. Looking for a long term career in customer service and/or Service departments. Ability to work as part of a team yet independent enough to take lead on projects and assignments. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Electrician
Enterprise Rent-A-Car
Boston, MA
06.2024 - Current
- Verify car information and VIN number for security and car control
- Selling additional services such as rental insurance,refueling option, etc.
- Ensure all customer documentation,government IDs, and payment methods are non-fraudulent and accurate
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
Document Services Assistant
Zwicker & Associates P.C.
Andover, MA
09.2023 - 05.2024
- Entered data into databases accurately and efficiently
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Archived confidential material securely following established procedures. Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
Quality Control Technician
Fresh Valley Foods
Haverhill, MA
06.2022 - 08.2023
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Implemented quality control objectives to resolve production issues, optimize product reliability.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
Barista
Starbucks
Methuen, MA
10.2020 - 06.2022
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Received and accurately processed customer payments.
Customer Service Representative
FH Cann And Associates
Andover, MA
06.2020 - 09.2020
- Maintained knowledge of update guidelines, unemployment policies and security practices.
- Helped customers submit necessary documents for their Unemployment lnsurance Account
- Answered incoming calls, providing frontline customer support or assistance with unemployment benefits and service transactions.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2021
Skills
- Calibration standards
- Documentation skills
- Credit card payment processing
- Inbound and Outbound Calling
- Cash Handling
- Food preparation
- Safe food handling practices
- Data Entry
- Administrative Duties
- Document Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Electrician
Enterprise Rent-A-Car
06.2024 - Current
Document Services Assistant
Zwicker & Associates P.C.
09.2023 - 05.2024
Quality Control Technician
Fresh Valley Foods
06.2022 - 08.2023
Barista
Starbucks
10.2020 - 06.2022
Customer Service Representative
FH Cann And Associates
06.2020 - 09.2020
High School Diploma -
Lawrence High School