Liznilmarie Colon
Tavares,USA
Summary
Healthcare operations leader with over 8 years of experience in optimizing clinic workflows and enhancing patient experience. Proven track record in staff supervision and revenue cycle management. Currently pursuing a Master’s in Healthcare Administration after earning a Bachelor’s in Healthcare Management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Operations Supervisor
Maitland Primary Care
Winter Park, FL
04.2017 - Current
- Coordinated clinical and administrative functions to maintain high standards of center performance.
- Achieved efficient train scheduling and enhanced staff performance through targeted training. Monitored attendance and proactively addressed overtime and staffing challenges.
- Streamlined budgeting and cost control measures to enhance efficiency in revenue cycle and accounts receivable management.
- Managed and optimized workflows involving physicians, leadership, vendors, and support departments to ensure seamless operations.
- Conducted regular audits to verify compliance with regulatory licensure, HIPAA, and accreditation standards.
- Supervised maintenance of facility equipment and coordinated vendor services to promote safety compliance.
- Implemented quality assurance strategies to address and mitigate issues raised by patients, staff, and clients.
- Implemented initiatives to improve patient experience while managing and nurturing client relationships.
- Developed training programs to improve staff performance and operational knowledge.
- Managed daily operations to enhance customer satisfaction and service efficiency.
Education
MBA - Business Administration And Management
Florida Technical College
Orlando, FLBachelor’s Degree - Healthcare Management
Florida Technical College
Orlando, FL2024
Associate of Science - Medical Assistant
Florida Technical College
Orlando, FL2017
Skills
- Epic management
- Cerner software
- Electronic Medical Records (EMR)
- ICD-10 coding
- Healthcare billing
- Microsoft Word and PowerPoint Document creation and presentation Visual communication skills
- Bilingual proficiency
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Recruitment and hiring
Certification
- Basic Life Support (BLS)
- OSHA Compliance
Core Leadership Competencies
- Clinic Operations
- Team Leadership
- Workflow Optimization
- Revenue Cycle Support
- Compliance & HIPAA
- EHR Systems (Epic, Cerner)
- Training & Onboarding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Operations Supervisor
Maitland Primary Care
04.2017 - Current
MBA - Business Administration And Management
Florida Technical College
Bachelor’s Degree - Healthcare Management
Florida Technical College
Associate of Science - Medical Assistant
Florida Technical College