Roberto Sotelo
Norwalk,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Assistant Manager
America's Tire Company
Long Beach, CA
10.2007 - 08.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
Security Guard
Revolucion Cantina
Fullerton, CA
02.2010 - 01.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
UPS Loader
UPS
Anaheim, CA
01.2006 - 03.2007
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Lifted and slid packages weighing up to 60 pounds on conveyor belts to transport items.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Automotive Lube Technician
Toyota
Anaheim, CA
06.2005 - 01.2006
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of point inspection.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Education
No Degree - Graphic Design
Fullerton College
Fullerton, CAHigh School Diploma -
Savanna High School
Anaheim, CA06.2004
Skills
- Customer Relationship Management
- Staff Scheduling
- Inventory Control
- Store Cleaning
- Employee Performance Evaluations
- Task Delegation
- Recruiting and Interviewing
- Product and Service Knowledge
- Operations Management
- Sales Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
Completed - The Brother's Keepers Program- September 11, 2023-October 5, 2023
Southwest Mountain States Carpenters
Timeline
Security Guard
Revolucion Cantina
02.2010 - 01.2011
Senior Assistant Manager
America's Tire Company
10.2007 - 08.2022
UPS Loader
UPS
01.2006 - 03.2007
Automotive Lube Technician
Toyota
06.2005 - 01.2006
No Degree - Graphic Design
Fullerton College
High School Diploma -
Savanna High School