Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Roberto Sotelo

Norwalk,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Senior Assistant Manager

America's Tire Company
10.2007 - 08.2022
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.

Security Guard

Revolucion Cantina
02.2010 - 01.2011
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.

UPS Loader

UPS
01.2006 - 03.2007
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Followed all safety and security protocols to minimize risk of injury.
  • Collaborated with team members to maintain efficient workflow.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Lifted and slid packages weighing up to 60 pounds on conveyor belts to transport items.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Assisted in training new employees to increase team productivity and meet daily targets.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Automotive Lube Technician

Toyota
06.2005 - 01.2006
  • Kept shop areas neat, clean, and free of safety hazards.
  • Checked fluids, tires, brakes, and other systems as part of point inspection.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.

Education

No Degree - Graphic Design

Fullerton College
Fullerton, CA

High School Diploma -

Savanna High School
Anaheim, CA
06.2004

Skills

  • Customer Relationship Management
  • Staff Scheduling
  • Inventory Control
  • Store Cleaning
  • Employee Performance Evaluations
  • Task Delegation
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Operations Management
  • Sales Strategies

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Additional Information

Completed - The Brother's Keepers Program- September 11, 2023-October 5, 2023

Southwest Mountain States Carpenters

Timeline

Security Guard

Revolucion Cantina
02.2010 - 01.2011

Senior Assistant Manager

America's Tire Company
10.2007 - 08.2022

UPS Loader

UPS
01.2006 - 03.2007

Automotive Lube Technician

Toyota
06.2005 - 01.2006

No Degree - Graphic Design

Fullerton College

High School Diploma -

Savanna High School

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Roberto Sotelo