Elizabeth Spais
Bjs Restaurants Inc
Lakewood,OH
1
Certification
2027
years of professional experience
Dedicated healthcare professional with experience as a Licensed EMT and recent phlebotomy training. Expertise in patient care, vital sign assessment, medical documentation, and infection control within fast-paced environments. Aiming to leverage clinical skills and patient interaction abilities in a Phlebotomist role to enhance quality patient care.
Work History
Licensed Emergency Medical
14 Years- Conducted thorough patient assessments, gathering vital signs and medical histories for effective treatment planning.
- Administered first aid and life-saving interventions, ensuring adherence to established protocols and safety standards.
- Collaborated with healthcare teams to coordinate transport and care for patients during emergencies, enhancing overall response efficiency.
- Maintained accurate documentation of patient care activities and outcomes to support quality assurance initiatives.
- Implemented equipment checks to ensure readiness and compliance with safety regulations, minimizing downtime during emergencies.
- Evaluated incident reports to identify trends and implement corrective actions for improved service delivery in emergency responses.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Server/trainer
7 Years 4 Months- Trained new servers on menu knowledge and service standards to enhance customer satisfaction.
- Developed training materials and resources to streamline onboarding processes for new staff.
- Mentored junior servers, providing guidance on best practices and problem-solving techniques.
- Conducted regular evaluations of server performance to identify areas for improvement and development.
Deliver exceptional customer service in a high-volume environment while training new hires to uphold corporate standards.
Assisted regional management with staff training, retraining, and operational support across multiple store.- Server of the month several months.
Server/trainer/front Supervisor/bartender
12 Years 9 Months- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding process for staff.
- Evaluated server performance and provided constructive feedback for improvement.
- Implemented best practices to optimize workflow in high-volume settings.
Supervised front-of-house staff, bartenders, and servers while resolving customer service and operational challenges promptly.
Managed high-accuracy inventory tracking for alcohol and maintained precise waste logs to optimize restaurant operations.
Education
Associate of Science - Liberal Arts And Sciences
Emergency Medical Tec - Emergency Medicine
Phlebotomy Training - Phlebotomy
Skills
Patient focused
HIPAA compliance
Empathetic communication
Critical thinking
Emergency response
Organization and time management
Attention to detail
Computer skills
Teamwork and collaboration
Multitasking
Crisis management proficiency
Rapid prioritization
Calm under pressure
Excellent communication
Active listening
Customer service
Friendly
positive attitude
Active listening
Organizational management
Certification
- Licensed with the National Healthcareer Association (NHA), Certified Phlebtomony Technician
Timeline
Server/trainer
Bjs Restaurants Inc
04.2019 - CurrentRead More
Server/trainer/front Supervisor/bartender
Olive Garden
08.2012 - 05.2025Read More
Licensed Emergency Medical
Lifecare Ambulance
2001 - 2015Read More
Cuyahoga Community College
Emergency Medical Tec from Emergency Medicine
Read More
Cuyahoga Community College
Associate of Science from Liberal Arts And Sciences
Read More
Phlebotomy Institute
Phlebotomy Training from Phlebotomy
Read More