Lizt D. Jimenez
Tampa,FL
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving skills and attention to detail at CANO HEALTH. My proficiency in computer systems and commitment to HIPAA compliance drove significant improvements in patient care and service quality, showcasing my ability to build strong interdepartmental relationships. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
CANO HEALTH
08.2023 - Current
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Coordinated transportation to get patients to and from medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
Restaurant Manager
EL Señor De Los Tacos
12.2022 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
Education
No Degree - Medicine (Pre-Medicine)
University of Medical Sciences
Cienfuegos, Cuba06.2022
High School Diploma -
Martin Dihigo Llano High School
Cienfuegos, Cuba 05.2018
Skills
- Problem-solving skills
- Multi-Line Phone Systems
- Listening Skills
- Customer Service
- Attention to Detail
- HIPAA Compliance
- Verbal and written communication
- Claims Processing
- Relationship Building
- Interdepartmental Collaboration
- Organization and Time Management
- Computer Proficiency
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
CANO HEALTH
08.2023 - Current
Restaurant Manager
EL Señor De Los Tacos
12.2022 - 08.2023
No Degree - Medicine (Pre-Medicine)
University of Medical Sciences
High School Diploma -
Martin Dihigo Llano High School