Lizz Then
Adelphi,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
19
19
years of professional experience
Work History
Team Supervisor
Wawa, Inc
11.2022 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Supported staff training initiatives by sharing knowledge of best practices in food handling and preparation techniques.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Maintained clean and orderly work station.
Customer Service Representative
Metro By T-Mobile
01.2018 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
Customer Service Representative
Subway
11.2016 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Accounting Assistant
Club Deportivo Naco
12.2013 - 08.2016
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Loan and Insurance
Cooperativa Del Ministerio De Agricultura
11.2009 - 08.2012
- Enhanced revenue growth with the development of new financial products and services.
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Implemented innovative financing solutions to secure favorable funding terms for clients.
- Optimized investment strategies by analyzing market trends and identifying high-potential opportunities.
Customer Service Representative
Banco Popular Domicano
01.2005 - 08.2012
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
Accounting
Universidad Autonoma De Santo Domingo
Dominican Republic02.2016
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Staff Training
- Coaching and Mentoring
- Attention to Detail
- Team Supervision
- Customer Service
- Problem-solving abilities
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Supervisor
Wawa, Inc
11.2022 - Current
Customer Service Representative
Metro By T-Mobile
01.2018 - 10.2022
Customer Service Representative
Subway
11.2016 - 12.2017
Accounting Assistant
Club Deportivo Naco
12.2013 - 08.2016
Loan and Insurance
Cooperativa Del Ministerio De Agricultura
11.2009 - 08.2012
Customer Service Representative
Banco Popular Domicano
01.2005 - 08.2012
Accounting
Universidad Autonoma De Santo Domingo