Lizza Grays

Work History

Mental Health Counselor

Hampden County Sheriff's Department

Ludlow , MA

01.2024 - Current

Developed and maintained courteous and effective working relationships.
Provided complex crisis intervention and stabilization to patients in psychological distress.
Documented client progress in confidential files.
Monitored client progress and provided feedback to families and treatment team members.
Developed and implemented activities to help clients develop social and independent living skills.
Implemented crisis intervention plans to support client safety.

Program Monitor

Worcester County Sheriff’s Office

Fitchburg, MA

2023.11 - 2023.11

Assisted with day-to-day operations, working efficiently and productively with all team members.
Developed and maintained courteous and effective working relationships.
Managed time efficiently in order to complete all tasks within deadlines.
Monitored client progress to make necessary adjustments for client success.
Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
do drug testing on female clients
monitor and record groups of clients
report any positive tests to their probation officer.

Mental Health Worker 2

WORCESTER RECOVERY STATE HOSPITAL

Worcester, MA

10.2012 - 05.2023

Treats clients with dignity and respect.integrating clients in all facets of care.advocate for client.provide a safe milieu
Assists with care as needed.communicates clients progress or regress to nurse and team
Facilitated group sessions for individuals experiencing depression, anxiety, trauma and other mental health issues.
Helps with admissions and discharge..orients new clients to unit
Encouraged groups .train and supervise new staff.
Carries out duties as assigned
Directed and supervised team of 8 or more employees in daily operations, in absence of the lead 3 or 4.also covered unit on there leave of absence for a timeframe of a year.
implemented policies and procedures to ensure efficiency and accuracy of workflows.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Established and enforced clear goals to keep employees working collaboratively.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Provided companionship and emotional support to clients in need.
Assisted clients in daily activities such as bathing, dressing and grooming.
Created a safe environment for the client by following safety protocols and utilizing appropriate safety equipment when necessary.
Monitored dietary intake of clients to ensure proper nutrition was maintained.
Respected the rights of the client by providing quality care that is consistent with their individual needs and preferences.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Assessed clients' needs to provide appropriate therapeutic interventions.
Displayed sensitivity to cultural and linguistic needs of clients and .
Facilitated group sessions to meet needs of individuals with issues.
Maintained work areas by cleaning and straightening for maximum productivity and safety.
Delegated tasks and provided leadership for staff and nurses
Confidently directed overall operation of nursing services and patient care.
Exercised leadership capabilities by successfully motivating and inspiring others.

DIRECT CARE COUNSELOR

Lutheran Social Services

Worcester, MA

12.2008 - 10.2012

Participates in all ages of treatment process by implementing, interactions that assure teens goals are met
Provide a safe clean environment, record keeping and assist teens with necessary skills to succeed.

share living provider

Matson Community Services Inc

Auburn, MA

10.2003 - 04.2012

Direct Care of individual living in my home
By areas of hygiene meal preparation
Human rights community access, laundry, money management, safety and healthcare

CASE MANAGER ASST

Wliilis Center- Linda Faye Griffin House

Worcester, MA

05.2006 - 11.2007

Educational groups
Ensuring cleanness, safety and security of facility.implementing drug testing procedure.responsible for the oversight of shift activities of adult residential substance recovery program.

FAMILY ADVOCATE

Interfaith Hospitality network

Worcester, MA

07.2004 - 11.2005

Local community church worked as a team with program staff and guests to setting goals and achieving goals
Provide assistance with housing search and monitored progress.

RESIDENT SERVICE COORDINATOR

Winn Residential TND Rental Office

Chelsea, MA

02.2003 - 12.2004

Wrote grants toward funding of diverse programs
Assisted property manager in planning and execution of activities for seniors and teens.collaborated on inspection of 17 buildings
Coordinated referrals to appropriate community-based organizations and agencies.
Facilitated case management meetings with residents and other stakeholders involved in their care.
Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
Advised tenants on tenant rights and regulations regarding leases and rental agreements.
Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
Maintain close personal contacts with community and provided referrals and information.
Conducted home visits to assess resident's living conditions and identify potential service opportunities.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Exercised leadership capabilities by successfully motivating and inspiring others.
Skilled at working independently and collaboratively in a team environment.
Assisted in development of employee assessments to measure training value.
Trained and supervised staff during demonstrations, meetings, conferences, and workshops.
Recruited and trained new volunteers on volunteer program goals and objectives.
Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.

LEAD OUTREACH WORKER

YWCA

Worcester, MA

07.1999 - 12.2001

Assisted in programing and education of breast and cervical cancer.provided woman with refferals and information.keep data
Outreach at free clinics
Transalted at mobile mamagram van that went to different sites
Trained and supervised staff to work on mobile van and different medical sites.
Initiated contact with potential clients through phone calls, emails, and home visits.
Assisted clients in navigating various community resources and services.
Organized and hosted workshops for the public on topics related to health and wellness.
Attended conferences related to outreach work in order to stay current on best practices.
Created promotional materials including flyers, brochures, posters., to increase program visibility.
Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
Implemented community outreach and engagement plans to reach vulnerable communities.
Coordinated with other departments to ensure smooth flow of work processes and communication.
Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
Coordinated onboarding and orientation for new volunteers.
Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
Oriented new volunteers on policies and procedures, introduced staff and provided information guides.

Summary

Overview

Work History

Mental Health Counselor

Program Monitor

Mental Health Worker 2

DIRECT CARE COUNSELOR

share living provider

CASE MANAGER ASST

FAMILY ADVOCATE

RESIDENT SERVICE COORDINATOR

LEAD OUTREACH WORKER

Education

Certificate of Nursing Assistant - Nursing Assistance

certificate - medical

high school diploma -

Skills

Timeline

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