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Lizza Grays
Mental health Technician
Ocala,FL
Summary
To obtain a position as a community Educator or a Mental Health Counselor. I can utilize my past experience and excellent interpersonal skills and my ability to learn and grow with new opportunities.
Overview
27
27
years of professional experience
Work History
Mental Health Technician
Mira vista behavioral hospital
Holyoke , Massachusetts
01.2024 - 03.2026
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Mental Health Worker 2
WORCESTER RECOVERY STATE HOSPITAL
Worcester, MA
10.2012 - 05.2023
- Treats clients with dignity and respect.integrating clients in all facets of care.advocate for client.provide a safe milieu
- Assists with care as needed.communicates clients progress or regress to nurse and team
- Facilitated group sessions for individuals experiencing depression, anxiety, trauma and other mental health issues.
- Helps with admissions and discharge..orients new clients to unit
- Encouraged groups .train and supervise new staff.
- Carries out duties as assigned
- Directed and supervised team of 8 or more employees in daily operations, in absence of the lead 3 or 4.also covered unit on there leave of absence for a timeframe of a year.
- implemented policies and procedures to ensure efficiency and accuracy of workflows.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided companionship and emotional support to clients in need.
- Assisted clients in daily activities such as bathing, dressing and grooming.
- Created a safe environment for the client by following safety protocols and utilizing appropriate safety equipment when necessary.
- Monitored dietary intake of clients to ensure proper nutrition was maintained.
- Respected the rights of the client by providing quality care that is consistent with their individual needs and preferences.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Displayed sensitivity to cultural and linguistic needs of clients and .
- Facilitated group sessions to meet needs of individuals with issues.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Delegated tasks and provided leadership for staff and nurses
- Confidently directed overall operation of nursing services and patient care.
- Exercised leadership capabilities by successfully motivating and inspiring others.
DIRECT CARE COUNSELOR
Lutheran Social Services
Worcester, MA
12.2008 - 10.2012
- Participates in all ages of treatment process by implementing, interactions that assure teens goals are met
- Provide a safe clean environment, record keeping and assist teens with necessary skills to succeed.
share living provider
Matson Community Services Inc
Auburn, MA
10.2003 - 04.2012
- Direct Care of individual living in my home
- By areas of hygiene meal preparation
- Human rights community access, laundry, money management, safety and healthcare
CASE MANAGER ASST
Wliilis Center- Linda Faye Griffin House
Worcester, MA
05.2006 - 11.2007
- Educational groups
- Ensuring cleanness, safety and security of facility.implementing drug testing procedure.responsible for the oversight of shift activities of adult residential substance recovery program.
FAMILY ADVOCATE
Interfaith Hospitality network
Worcester, MA
07.2004 - 11.2005
- Local community church worked as a team with program staff and guests to setting goals and achieving goals
- Provide assistance with housing search and monitored progress.
Mental Health Technician
Mira vista behavioral health Hospital
Holyoke , Massachusetts
01.2024 - 03.2026
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
RESIDENT SERVICE COORDINATOR
Winn Residential TND Rental Office
Chelsea, MA
02.2003 - 12.2004
- Wrote grants toward funding of diverse programs
- Assisted property manager in planning and execution of activities for seniors and teens.collaborated on inspection of 17 buildings
- Coordinated referrals to appropriate community-based organizations and agencies.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
- Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
- Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
- Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
- Maintain close personal contacts with community and provided referrals and information.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in development of employee assessments to measure training value.
- Trained and supervised staff during demonstrations, meetings, conferences, and workshops.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
LEAD OUTREACH WORKER
YWCA
Worcester, MA
07.1999 - 12.2001
- Assisted in programing and education of breast and cervical cancer.provided woman with refferals and information.keep data
- Outreach at free clinics
- Transalted at mobile mamagram van that went to different sites
- Trained and supervised staff to work on mobile van and different medical sites.
- Initiated contact with potential clients through phone calls, emails, and home visits.
- Assisted clients in navigating various community resources and services.
- Organized and hosted workshops for the public on topics related to health and wellness.
- Attended conferences related to outreach work in order to stay current on best practices.
- Created promotional materials including flyers, brochures, posters., to increase program visibility.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Coordinated onboarding and orientation for new volunteers.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
Education
Certificate of Nursing Assistant - Nursing Assistance
09.1998
certificate - medical
01.1989
high school diploma -
Skills
- ADL Assistance
- Client Goal Planning
- Building Rapport
- Laboratory
- Patient education
- Electrocardiography
- Bilingual
- Conflict De-Escalation
- Documentation
- Case Management
- Commutation Skills-Patient education
- Bilingual English/Spanish
- CPR and FIRST AIDE File/records maintenance
- Client Support
- Patient Advocacy
- Progress Monitoring
- Patient Support
- Crisis Intervention
- Developing Relationships
- Care Delivery
- leadership
- role model
Timeline
Mental Health Technician - Mira vista behavioral hospital
01.2024 - 03.2026
Mental Health Technician - Mira vista behavioral health Hospital
01.2024 - 03.2026
Mental Health Worker 2 - WORCESTER RECOVERY STATE HOSPITAL
10.2012 - 05.2023
DIRECT CARE COUNSELOR - Lutheran Social Services
12.2008 - 10.2012
CASE MANAGER ASST - Wliilis Center- Linda Faye Griffin House
05.2006 - 11.2007
FAMILY ADVOCATE - Interfaith Hospitality network
07.2004 - 11.2005
share living provider - Matson Community Services Inc
10.2003 - 04.2012
RESIDENT SERVICE COORDINATOR - Winn Residential TND Rental Office
02.2003 - 12.2004
LEAD OUTREACH WORKER - YWCA
07.1999 - 12.2001
Pacific Coast College - Certificate of Nursing Assistant , Nursing Assistance
United Education Institute - certificate, medical
South High School Community - high school diploma,