Lizzeth Betancur
Fort Lauderdale
Summary
Experienced professional with a background in food service and aviation, demonstrating strong skills in quality control and customer service. In previous roles, effectively managed kitchen operations by determining portion sizes, monitoring inventory levels, and developing strategies to enhance efficiency. In the aviation sector, ensured passenger safety and comfort through thorough pre-flight checks and attentive in-flight service, while adhering to FAA regulations. Proven ability to train team members and resolve conflicts, contributing to a well-organized and productive work environment.
Overview
11
11
years of professional experience
Work History
Chef De Cuisine
Juice And Java Cafe
Aventura
06.2024 - 05.2025
- Determined portion sizes for all dishes served in the restaurant.
- Ordered supplies and equipment when necessary.
- Monitored inventory levels and placed orders as needed.
- Developed strategies to increase efficiency in the kitchen.
- Trained new hires in proper kitchen procedures.
- Assisted with preparation of meals during peak periods.
- Maintained a clean and organized kitchen environment.
Flight Attendant
Avianca
Bogotá
11.2014 - 12.2023
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Delivered onboard customer service including food and beverage service.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Completed paperwork related to passenger manifests accurately after each flight.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Provided safety instructions to passengers prior to takeoff and landing.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Greeted passengers, answered questions, and directed them to their seats.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Stocked aircraft cabin with items such as newspapers, magazines, beverages.
- Verified boarding passes and passports for all passengers.
- Responded to medical emergencies as needed during flights.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Adhered to company policies regarding security measures and protocol at all times.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Inventoried aircraft amenities and completed order list for turnaround.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Executed menu and drink orders to meet preferences of passengers.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Directed junior team members in proper duties and company regulations.
- Dealt with mechanical and passenger emergencies according to standards.
- Helped guests locate seats and stow luggage in appropriate locations.
- Restocked and organized food, beverage and passenger items inventory.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Followed safety, passenger and supply pre-flight checklists.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Observed passengers for intoxication or possible threat to safety.
- Kept cabin neat, clean and professional in appearance.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Collected passenger trash during and after flights.
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Brewed hot coffee and prepared meals and snacks for passengers.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Scanned tickets from passengers and welcomed aboard.
- Enforced FAA and airline rules with passengers in business, economy and first class.
Education
Flight Attendant -
Escuela De Aviación Del Pacifico
Pereira, RisaraldaSkills
- Quality control
- Team leadership
- Customer service
- Portion control
- Time management
- Conflict resolution
- Kitchen organization
- Efficiency improvement
- Sauce making
- Grilling techniques
- Team management
- Leadership qualities
- Workflow optimization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Chef De Cuisine
Juice And Java Cafe
06.2024 - 05.2025
Flight Attendant
Avianca
11.2014 - 12.2023
Flight Attendant -
Escuela De Aviación Del Pacifico