Lizzeth Gamarra
Orem,UT
Summary
Dynamic Assistant Manager with a proven track record at Uptown Cheapskate, enhancing customer satisfaction and streamlining operations for business success. Skilled in problem-solving and team leadership, I excel in recruiting and fostering strong relationships, achieving consistent sales growth. Demonstrates a professional demeanor and exceptional people skills, ensuring high-quality customer service and efficient money handling.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Uptown Cheapskate
11.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Hot Topic
07.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Fashion Design
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Timpanogos High School
Orem, UT05-2023
Skills
- Customer service
- Problem-solving skills
- Money handling
- Listening skills
- Team leadership
- Decision-making
- Excellent people skills
- Reliable and punctual
- Relationship building
- Flexible schedule
- Recruiting and interviewing
- Upselling
- Professional demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Uptown Cheapskate
11.2023 - 02.2025
Sales Associate
Hot Topic
07.2021 - 08.2022
No Degree - Fashion Design
Salt Lake Community College
High School Diploma -
Timpanogos High School
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