Lizzett De Hoyos
Telephone Agent
Summary
Customer service professional seeking an opportunity where I can utilize my organizational skills sales, and customer service experience to benefit mutual growth and success. Authorized to work in the US for any employer
Overview
14
14
years of professional experience
Work History
Supervisor /Dispatcher Office Assistant
TASUnited
San Antonio, TX
06.2015 - 05.2022
- Maintain adequate service levels and notify senior management of any impactful dips caused by system issues or unexpected call patterns
- Act as a liaison between patients and various commercial facilities
- Handle complex escalations calls as necessary and keep senior leadership apprised of any potential issues that may affect the business adversely
- Proofread message and review specific account instructions to ensure accurate management of calls based on clients' needs
- Maintain / update customer call center information and ensure the handling of sensitive patient information within regulatory boundaries
- Dispatch calls accordingly and in a timely manner
- Assist with training new employees and often designated subject matter expert.
Cashier
Cavender's Boot City
09.2014 - 03.2015
- Greeted and assisted customer with check out (received payments via cash, checks, debit, and creditcards)
- Answered customers questions concerning location, price, storing, packaging and labelingmerchandise
- Monitored inventory levels and ensured shelves and visual displays were properly stocked
- Maintained a clean and orderly check out area
- Helped rezone sales floor before closing.
Cashier
Burlington Coat Factory
12.2013 - 08.2014
- Greeted and positively with customers
- Helped customers check out, received payments via debit, credit cards, cash, and checks
- Promoted store credit card to build loyalty
- Assisted customers with various concerns, including returns, exchanges, store law away and storecredit
- Maintained a cleaned and orderly check out area
- Reconciled cash register at closing and performed job duty with a high degree of accuracy.
Cashier
H-E-B
03.2007 - 06.2010
- Greeted and interacted with customer with a positive degree of energy
- Maintained a clean and orderly checkout station
- Helped customers checkout, received payments via debit, credit card, checks, and cash
- Assisted customers with various concerns, including returns; exchanges, coupons and locating items
- Met and exceeded quota for number of items scanned per minute
- Successfully promoted add-on product offerings and often recognized for top sales.
Cashier
Jason's Deli
04.2004 - 03.2007
- Created artesian sandwiches based on customer specifications
- Customer checkout, received payments via debit, credit cards, checks, and cash
- Helped clean the back of the house and dining room to prepare for closing.
Education
Diploma -
Sam Houston High School
Skills
- Solid customer focus, strong customer service, data entry skills
- Comfortable with inbound and outbound telephone calls and in using the following office equipment;
- Multiline phones, fax machine, copy machine, PC, and cash register
- Experience utilizing the following software
- Microsoft Word
- Microsoft PowerPoint
- Microsoft outlook
- Lotus Notes
- Live Person
- Internet Explorer
- Safari
- Google chrome
- QuickBooks
- Proofreading
- Personal Assistant Experience
- Administrative Experience
- Cold Calling
- Personnel Monitoring
- Team Work Scheduling
Timeline
Supervisor /Dispatcher Office Assistant
TASUnited
06.2015 - 05.2022
Cashier
Cavender's Boot City
09.2014 - 03.2015
Cashier
Burlington Coat Factory
12.2013 - 08.2014
Cashier
H-E-B
03.2007 - 06.2010
Cashier
Jason's Deli
04.2004 - 03.2007
Diploma -
Sam Houston High School
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