Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Information
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Lizzett Reyes

Newark,NJ

Summary

Ambitious college student pursuing a Bachelor's degree in Global Business from Kean University, driven by a passion for digital media, storytelling, social justice, and effective communication. Demonstrates strong communication, teamwork, and customer service skills, complemented by a solid foundation in content management. Eager to leverage creativity, information analysis, and research abilities to contribute to a dynamic digital strategy role. Committed to making a meaningful impact through innovative approaches and collaborative efforts.

Overview

14
14
years of professional experience

Work History

Associate Customer Service Agent

British Airways
07.2023 - 03.2025
  • Assisted customers with reservations and ticketing, reducing customer wait times.
  • Mentored new agents on airline procedures and service protocols.
  • Provided timely updates on schedules and fares using digital platforms.
  • Built strong customer relationships, increasing retention and service ratings.
  • Used CRM tools and internal scheduling software to streamline workflows.
  • Resolved customer 5 complaints in a professional and efficient manner, resulting in a X% reduction in customer escalations
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Pharmacy Technician

East Orange Pharmacy
08.2022 - 06.2023
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions
  • Communicated effectively with several doctors and insurance agencies to resolve prescription cost discrepancies.
  • Assisted pharmacists with prescription processing and inventory maintenance.
  • Maintained digital inventory records and organized medication stock databases.
  • Collaborated with diverse team to ensure patient accuracy and service quality.
  • Developed attention to detail applicable in content tracking and data entry.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Tutor

Miller Street Academy
02.2011 - 11.2012
  • Met with 2 students to clarify and review concepts taught in class and solve specific problems.
  • Worked closely with students to help develop math and essay writing skills.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.

Education

Bachelor of Science - Global Business

Kean University
Union, NJ
05-2026

High School Diploma -

University High School
Newark, NJ
06.2021

Skills

  • Fast Learner
  • Communication
  • Microsoft Office
  • Customer Service
  • Medical Prescriptions
  • Canva
  • Content Scheduling
  • Google Drive
  • WiX (willing to learn)
  • Keyword Research
  • Analytics & Reporting
  • Project Coordination
  • Microsoft Office
  • Bilingual: English & Spanish
  • Customer Service
  • Adaptability
  • Team Collaboration
  • Knowledge of Packaging and Processing
  • Pharmacology
  • Restocking Shelves
  • Prioritization of Requirements

Languages

English
Spanish

Timeline

Associate Customer Service Agent

British Airways
07.2023 - 03.2025

Pharmacy Technician

East Orange Pharmacy
08.2022 - 06.2023

Tutor

Miller Street Academy
02.2011 - 11.2012

Bachelor of Science - Global Business

Kean University

High School Diploma -

University High School

Personal Information

  • Date of Birth: December 17, 2002
  • Nationality: Puerto Rican
  • Fluent in English
  • Intermittent-Spanish

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