Lizzett Reyes
Newark,NJ
Summary
Dynamic customer service professional with experience at British Airways, excelling in problem resolution and communication. Proven ability to enhance passenger satisfaction through empathetic listening and effective solutions. Skilled in data entry and team collaboration, consistently maintaining high service standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Club Treasurer
Kean University
Union, NJ
01.2026 - Current
- Managed financial records and budgets for club activities, ensuring accurate tracking of all transactions.
- Coordinated fundraising events, enhancing engagement and participation among club members.
- Developed and maintained relationships with vendors to secure cost-effective services for events.
- Prepared detailed financial reports for club meetings, facilitating informed decision-making among members.
- Collaborated with executive board to strategize funding initiatives, aligning goals with club objectives.
- Worked closely with the club president to align financial decisions with organizational goals and priorities.
- Boosted member engagement by clearly communicating the club''s financial status at regular meetings and through written updates.
Customer Service Agent
British Airways
Newark, NJ
07.2023 - 03.2025
- Assisted passengers with check-in procedures, ensuring a smooth boarding experience.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new staff on customer service standards and operational procedures to maintain quality service delivery.
- Provided information about flight schedules, gate changes, and airline policies to ensure compliance.
- Coordinated baggage handling and tracking to minimize delays and enhance passenger satisfaction.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Pharmacy Technician
East Orange Pharmacy
East Orange, NJ
08.2022 - 06.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Provided customer service support, answering inquiries regarding medications and health products.
- Operated pharmacy software to manage prescriptions and patient records efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Processed prescription orders under supervision, ensuring compliance with regulations and standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05-2026
High School Diploma -
University Highschool
Newark, NJ06-2021
Skills
- Budget planning
- Financial management
- Excel proficiency
- Bookkeeping
- Airline policies
- Baggage handling
- Strong empathy
- Flight scheduling
- Customer service
- Problem-solving skills
- Team collaboration
- Workflow optimization
Certification
- Certified VITA/TCE , Internal Revenue Service - February 2026
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Club Treasurer
Kean University
01.2026 - Current
Customer Service Agent
British Airways
07.2023 - 03.2025
Pharmacy Technician
East Orange Pharmacy
08.2022 - 06.2023
Bachelor of Science - Business Management
Kean University
High School Diploma -
University Highschool